Workspace Desktop Edition:interaction-workspace:expression-phone-number

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Published Option

expression.phone-number

Default Value: (?:(?:[\+]?([\d]{1,3}(?:[ ]*|[\-.])))?[(]?([\d]{1,3})[\-/)]?(?:[ ]+|[\-.])?)?([\d]{5,})
Valid Values: A regular expression
Changes Take Effect: At the next interaction.
Related Options: expression.phone-number.supported-characters, dial-plan-rule-<name>

Specifies the regular expression used to recognize a phone number of a target entered in the Team Communicator when it is used to start a call, a transfer, or a conference. If the number entered by the agent in the Team Communicator edit box matches this expression, the 'Call' or 'Start Voice Consultation' or 'Instant Transfer' or 'Instant Conference' action is enabled for this number. When the agent executes the action, the entered phone number is modified by the logic specified by the expression.phone-number.supported-characters and dial-plan-rule-<name> options before the telephony operation is executed. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

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