Workspace Desktop Edition:interaction-workspace:interaction-case-data-is-read-only-on-idle

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

interaction.case-data.is-read-only-on-idle

Default Value: true
Valid Values: true, false
Changes Take Effect: At the next interaction.
Introduced: 8.5.132.05

If the value of this option is true, changes are prevented to the case data after a voice or chat interaction has ended. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

Draft Option

No draft option