Workspace Desktop Edition:interaction-workspace:intercommunication-email-routing-based-targets

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Published Option

intercommunication.email.routing-based-targets

Default Value:
Valid Values: A comma-separated list of valid object types from the following list: Agent, InteractionQueue
Changes Take Effect: At the next interaction.
Dependencies: intercommunication.email.routing-based-actions

Specifies the list of targets that are contacted through the routing based mechanism for requests that are defined by the following option: intercommunication.email.routing-based-actions

Warning: The AgentGroup and Skill targets are always addressed through routing; therefore, these are not affected by this option.

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