Workspace Desktop Edition:interaction-workspace:intercommunication-im-routing-based-targets

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

intercommunication.im.routing-based-targets

Default Value:
Valid Values: Comma separated list of valid object types from the following: Agent, ACDQueue, RoutingPoint
Changes Take Effect: At the next interaction.
Dependencies: intercommunication.im.routing-based-actions

Specifies the list of targets that are contacted through the routing-based mechanism for requests that are defined by the following option: intercommunication.im.routing-based-actions

Warning: The AgentGroup and Skill targets are always addressed through routing; therefore, these are not affected by this option.

Draft Option

No draft option