Workspace Desktop Edition:interaction-workspace:intercommunication-sms-routing-based-targets

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Published Option

intercommunication.sms.routing-based-targets

Default Value:
Valid Values: A comma-separated list of valid object types from the following list: Agent, InteractionQueue
Changes Take Effect: At the next interaction.
Dependencies: intercommunication.sms.routing-based-actions

Specifies the list of targets that are contacted through the routing-based functionality for requests that are defined by the intercommunication.sms.routing-based-actions option.

Warning: The AgentGroup and Skill targets are always addressed through routing; therefore, they are not affected by this option.

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