Workspace Desktop Edition:interaction-workspace:intercommunication-voice-routing-based-targets

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Published Option

intercommunication.voice.routing-based-targets

Default Value:
Valid Values: A comma-separated list of valid object types from the following list: Agent, ACDQueue, RoutingPoint, Contact, TypeDestination.
Changes Take Effect: At the next interaction.
Dependencies: intercommunication.voice.routing-based-actions

Specifies the list of targets that are contacted through the routing-based mechanism for the requests that are defined in the option intercommunication.voice.routing-based-actions.

Warning: The targets AgentGroup and Skill are always addressed through routing; therefore, these are not affected by this option.

Draft Option

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