Workspace Desktop Edition:interaction-workspace:intercommunication-zmedia-type-zqueue

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

intercommunication.<media-type>.queue

Default Value:
Valid Values: Name of a valid Script object of type InteractionQueue
Changes Take Effect: At the next interaction.

Use this option as a template for any specific workitem media-type to specify the name of the Interaction Queue that is used by the 'routing based' feature for the specified workitem media-type. The following attached data are added by Interaction Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.

Draft Option

No draft option