Workspace Desktop Edition:interaction-workspace:intercommunication-zmedia-type-zrouting-based-targets

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

intercommunication.<media-type>.routing-based-targets

Default Value:
Valid Values: A comma-separated list of valid object types from the following list: Agent, InteractionQueue
Changes Take Effect: At the next interaction.
Dependencies: intercommunication.<media-type>.routing-based-actions

Use this option as a template for any specific workitem media type to define the list of targets that are contacted through the routing based mechanism for the requests that are defined in the option intercommunication.<media-type>.routing-based-actions.

Note: The targets AgentGroup and Skill are always addressed through routing; therefore, they are not affected by this option.

Draft Option

No draft option