Workspace Desktop Edition:interaction-workspace:openmedia-bundle-sms

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Published Option

openmedia.bundle.sms

Default Value: sms,smssession
Valid Values: sms, smssession, mms
Changes Take Effect: When the application is started or restarted.
Modified: 8.5.110.13

Specifies the list of media types that are used to implement the SMS channel. The value sms specifies the SMS Page media-type, and the value smssession specifies the SMS Session media-type. The value mms enables the attachment of images as Multimedia Message Service (MMS) to an SMS interaction. MMS is a separate media channel that appears as part of the SMS channel in the agent interface.

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