Workspace Desktop Edition:interaction-workspace:outbound-call-result-automatically-selected

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Published Option

outbound.call-result-automatically-selected

Default Value:
Valid Values: Select one value from the list.
Changes Take Effect: At the next interaction.
Dependencies: outbound.call-result-values

Specifies the call result to be selected by default for outbound records. The specified call result must be defined by the values that are specified for the outbound.call-result-values option. If set to an empty value, the current call result of the outbound record is selected, or 'unknown' is selected if there is no current value.

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