Workspace Desktop Edition:interaction-workspace:outbound-call-result-is-mandatory

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Published Option

outbound.call-result-is-mandatory

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediatly.

Specifies whether it is mandatory for agents to set a Call Result before Marking Done an Outbound interaction. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

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