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Published Option
outbound.call-result-values
Default Value: Answered,AnsweringMachine,Busy,NoAnswer,WrongNumber
Valid Values: Select at least one item from the list.
Changes Take Effect: At the next interaction.
The list of call results that are available for the agent to use for outbound interaction. The call results are displayed in the order in which they appear in the list. Specify one or more items from the following list:
- Abandoned (Abandoned)
- AgentCallbackError (Agent Callback Error)
- AllTrunksBusy (All Trunks Busy)
- Answered (Answered)
- AnsweringMachine (Answering Machine)
- Busy (Busy)
- CallDropError (Call Drop Error)
- CancelRecord
- DialError (Dial Error)
- DoNotCall (Do Not Call)
- Dropped (Dropped)
- DroppedNoAnswer (Dropped No Answer)
- FaxDetected (Fax Detected)
- GeneralError (General Error)
- GroupCallbackError (Group Callback Error)
- NoAnswer (No Answer)
- NoDialTone (No Dial Tone)
- NoEstablished (No Established)
- NoFreePortError (No Free Port Error)
- NoProgress (No Progress)
- NoRingback (No Ringback)
- NuTone (Nu Tone)
- Ok (Ok)
- PagerDetected (Pager Detected)
- Silence (Silence)
- SitDetected (Sit Detected)
- SitInvalidNum (Sit Invalid Num)
- SitNoCircuit (Sit No Circuit)
- SitOperintercept (Sit Operintercept)
- SitReorder (Sit Reorder)
- SitUnknown (Sit Unknown)
- SitVacant (Sit Vacant)
- Stale (Stale)
- SwitchError (Switch Error)
- SystemError (System Error)
- TransferError (Transfer Error)
- Unknown (Unknown)
- WrongNumber (Wrong Number)
- WrongParty (Wrong Party)
When an agent selects a call result, a code is passed to Outbound Contact Manager and the call result for the call is added.
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