Workspace Desktop Edition:interaction-workspace:outbound-callback-types

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Published Option

outbound.callback-types

Default Value: personal,campaign
Valid Values: A comma separated list of callback types from the following list: personal, campaign
Changes Take Effect: At the next interaction.
Introduced: 8.5.115.17

Specifies whether an agent can select a personal callback or a campaign callback when rescheduling an Outbound campaign record, or whether all callbacks are either personal or campaign. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

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