Workspace Desktop Edition:interaction-workspace:outbound-timed-preview-auto-dial

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Published Option

outbound.timed-preview-auto-dial

Default Value: -1
Valid Values: -1, 0, or any positive integer.
Changes Take Effect: At the next interaction.
Introduced: 8.5.109.16

Specifies whether agents in Preview, Push preview, and Reschedule preview campaigns can manually dial a record (-1), have the call auto-dialed as soon as the record is accepted (0), or have the call auto-dialed after a specified number of seconds. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

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