View in ref guide.
Edit this option Publish this option Clear draft content
Published Option
Default Value: $All$
Valid Values: $All$ or a comma-separated list of one or more Category paths, using the '/' separator as tree level separator.
Changes Take Effect: At the next interaction.
Specifies the list of categories that are used to filter the Standard Responses. Agents see only those standard responses that are part of the subtree of those categories. Each category must be defined using the full access path that must be specified as the root for the agent or agent group to the category; for example: RootCategory1/CategoryLevel1/CategoryLevel2/CategorySpecifiedAsRoot.
If the option is set to $All$ or left empty, then Standard Responses for all the Category objects defined in the Configuration Layer are displayed. If an invalid category name is specified in the option, this category is ignored. If all the specified categories are invalid, the option behaves as if it is empty, resulting in the display of all categories.
This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
Draft Option
No draft option