Workspace Desktop Edition:interaction-workspace:standard-response-languages

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Published Option

standard-response.languages

Default Value: $All$
Valid Values: $All$ or a comma-separated list of one or more language-name Business Attributes
Changes Take Effect: At the next interaction.

Specifies the list of languages that are used to filter the Standard Responses. Agents see only those standard responses that are part of the subtree of the root categories of the specified languages. The language corresponds to a Business Attribute named Language in Knowledge Manager or eServices Manager. If the value $All$ is specified, then Standard Responses for all the Language objects that are defined in Knowledge Manager or eServices Manager are displayed. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

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