Workspace Desktop Edition:interaction-workspace:standard-response-shortcuts-zkeyword-

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Published Option

standard-response.shortcuts.<keyword>

Default Value: No default value
Valid Values: The path to a standard response as defined in Knowledge Manager or eServices Manager.
Changes Take Effect: At the next interaction.
Introduced: 8.5.118.10
Related Options: editor.shortcuts.prefix

Specifies the path to a standard response as defined in the configuration layer. The name of the option defines a keyword that agents can enter into an editor view, along with a prefix that is defined by the editor.shortcuts.prefix option and Ctrl+Space, to automatically add the standard response to the interaction.

Draft Option

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