Workspace Desktop Edition:interaction-workspace:teamlead-agent-status-enabled-agent-group-security-mode

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

teamlead.agent-status.enabled-agent-group-security-mode

Default Value: true
Valid Values: true, false
Changes Take Effect: At next agent search.

Specifies that a Team Lead may change the status of an agent only if the agent is a member of an Agent Group that the Team Lead supervises. When set to false, any Team Lead can change the agent's status. Relies on the 'Team Lead - Can Change Agent Status' privilege being granted.

Draft Option

No draft option