Workspace Desktop Edition:interaction-workspace:teamlead-agent-status-enabled-remote-actions

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Published Option

teamlead.agent-status.enabled-remote-actions

Default Value: Ready, NotReady, LogOff
Valid Values: A comma-separated list of states: Ready, NotReady, LogOff
Changes Take Effect: At the next agent search.
Introduced: 8.5.126.07

Specifies the list of agent statuses to which a Team Lead can set an agent selected from Team Communicator. The order of the statuses defines the order they are displayed in Team Communicator. This option is applicable only when the 'Team Lead - Agent Status Enabled Remote Actions' privilege is granted to the Team Lead.

Draft Option

teamlead.agent-status.enabled-remote-actions_Draft

Default Value: Ready, NotReady, LogOff
Valid Values: A comma-separated list of states: Ready, NotReady, LogOff
Changes Take Effect: At the next agent search.
Introduced: 8.5.126.07

Specifies the list of agent statuses to which a Team Lead can set an agent selected from Team Communicator. The order of the statuses defines the order they are displayed in Team Communicator. This option is applicable only when the 'Team Lead - Agent Status Enabled Remote Actions' privilege is granted to the Team Lead.