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Published Option
toast.case-data.content
Default Value: History,CaseData
Valid Values: History, CaseData
Changes Take Effect: At the next interaction.
Dependencies: toast.case-data.format-business-attribute
Modified: 8.5.143.08
Related Options: interaction.case-data.content, display-format.caller-name
Specifies the content of the Case Information area in the interaction preview.
- The CaseData key enables the display of the attached data that is defined by the toast.case-data.format-business-attribute option; the relative order of case data keys can be specified in the configured Business Attribute object as described in that option.
- The History key enables the display of interaction history information such as 'origin', 'queue', 'call type'. The content displayed in the 'history' block is controlled by the application and the list of keys depends on the context. Administrators do not have control over this content.
- The order of the values in the option defines the order of the Case Data (as a block) and History (as another block) information in the Case Information area of the interaction preview.
- This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy. Starting from the 8.1.1 release, display of case information in the toast view is no longer controlled by case information in the interaction view. Please refer to the interaction.case-data.content option for this purpose.
Draft Option
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