CargoTables/KVP2
Table structure:
- KVP - Text
- KVPDesc - Wikitext
- KVPType - Text
- KVPValid - Wikitext
- mapsTo - Text
- mandatoryForGIM - Text
- introduced - Text
- modified - Text
- discontinued - Text
- KVPCategory - Text
This table has 33 rows altogether.
| Page | KVP | KVPDesc | KVPType | KVPValid | mapsTo | mandatoryForGIM | introduced | modified | discontinued | KVPCategory |
|---|---|---|---|---|---|---|---|---|---|---|
| User:Jdruker/ChatReporting | <span style="background-color:yellow;">csg_MediaType</span> | The MediaType for chat interaction. Always attached. | CHAT_SESSION_FACT.MEDIA_NAME_CODE | yes | 8.5.203.09 (restricted release) | Chat session characteristics | ||||
| User:Jdruker/ChatReporting | ChatServerSessionClosedAt | Timestamp of chat session closure. Always attached. | CHAT_SESSION_FACT.END_DATE_TIME_KEY | Chat session characteristics | ||||||
| User:Jdruker/ChatReporting | ChatServerSessionStartedAt | Timestamp of chat session creation. Always attached. | CHAT_SESSION_FACT.START_DATE_TIME_KEY | Chat session characteristics | ||||||
| User:Jdruker/ChatReporting | cse_AgentReplyMaxTime | The maximum time (in seconds) an agent spent on replying to a customer. | CHAT_SESSION_FACT.AGENT_REPLY_MAX_DURATION | Transcript - extended | ||||||
| User:Jdruker/ChatReporting | cse_AgentReplyTotalCount | The number of times an agent replied to a customer. | CHAT_SESSION_FACT.AGENT_REPLY_COUNT | Transcript - extended | ||||||
| User:Jdruker/ChatReporting | cse_AgentReplyTotalTime | The total time (in seconds) an agent spent on replying to a customer. | CHAT_SESSION_FACT.AGENT_REPLY_DURATION | Transcript - extended | ||||||
| User:Jdruker/ChatReporting | cse_AgentWaitMaxTime | The maximum time (in seconds) an agent spent on waiting the reply from a customer. | CHAT_SESSION_FACT.AGENT_WAIT_MAX_DURATION | Transcript - extended | ||||||
| User:Jdruker/ChatReporting | cse_AgentWaitTotalCount | The number of times an agent waited for replies from a customer. | CHAT_SESSION_FACT.AGENT_WAIT_COUNT | Transcript - extended | ||||||
| User:Jdruker/ChatReporting | cse_AgentWaitTotalTime | The total time (in seconds) an agent spent on waiting the reply from a customer. | CHAT_SESSION_FACT.AGENT_WAIT_DURATION | Transcript - extended | ||||||
| User:Jdruker/ChatReporting | cse_CustomerReplyMaxTime | The maximum time (in seconds) a customer spent on replying to an agent. | CHAT_SESSION_FACT.CUSTOMER_REPLY_MAX_DURATION | Transcript - extended | ||||||
| User:Jdruker/ChatReporting | cse_CustomerReplyTotalCount | The number of times a customer replied to an agent. | CHAT_SESSION_FACT.CUSTOMER_REPLY_COUNT | Transcript - extended | ||||||
| User:Jdruker/ChatReporting | cse_CustomerReplyTotalTime | The total time (in seconds) a customer spent on replying to an agent. | CHAT_SESSION_FACT.CUSTOMER_REPLY_DURATION | Transcript - extended | ||||||
| User:Jdruker/ChatReporting | cse_CustomerWaitMaxTime | The maximum time (in seconds) a customer spent on waiting the reply from an agent. | CHAT_SESSION_FACT.CUSTOMER_WAIT_MAX_DURATION | Transcript - extended | ||||||
| User:Jdruker/ChatReporting | cse_CustomerWaitTotalCount | The number of times a customer waited for the reply from an agent. | CHAT_SESSION_FACT.CUSTOMER_WAIT_COUNT | Transcript - extended | ||||||
| User:Jdruker/ChatReporting | cse_CustomerWaitTotalTime | The total time (in seconds) a customer spent on waiting the reply from an agent. | CHAT_SESSION_FACT.CUSTOMER_WAIT_DURATION | Transcript - extended | ||||||
| User:Jdruker/ChatReporting | csg_ChatSessionID | The ID (identifier) of chat session. Could be different from Interaction ID. Might be absent. Only attached if attach-session-statistics value is not "none". | Not mapped | Chat session characteristics | ||||||
| User:Jdruker/ChatReporting | csg_LanguageName | The value identifies the language specified for chat session. Might be absent. Only attached if the values for the corresponding KVPs were set for chat session and attach-session-statistics value is not "none". | CHAT_SESSION_DIM.LANGUAGE_NAME (referenced through CHAT_SESSION_FACT.CHAT_SESSION_DIM_KEY) | Chat session characteristics | ||||||
| User:Jdruker/ChatReporting | csg_MediaOrigin | The value identifies the origination of chat session (web chat, social media channels, sms, and so on). Might be absent. Only attached if the values for the corresponding KVPs were set for chat session and attach-session-statistics value is not "none". | CHAT_SESSION_DIM.MEDIA_ORIGIN (referenced through CHAT_SESSION_FACT.CHAT_SESSION_DIM_KEY) | Chat session characteristics | ||||||
| User:Jdruker/ChatReporting | csg_MessagesFromAgentsCount | The total number of all messages sent by all agents (messages which are visible to customer). Note: There can be several agents in a chat session, for example, conferences, transfers, and others. | CHAT_SESSION_FACT.MSG_FROM_AGENTS_COUNT | Transcript - general | ||||||
| User:Jdruker/ChatReporting | csg_MessagesFromAgentsSize | The total character count (including spaces) of all messages sent by agents. | CHAT_SESSION_FACT.MSG_FROM_AGENTS_SIZE | Transcript - general | ||||||
| User:Jdruker/ChatReporting | csg_MessagesFromCustomersCount | The total number of messages sent by customers. | CHAT_SESSION_FACT.MSG_FROM_CUSTOMERS_COUNT | Transcript - general | ||||||
| User:Jdruker/ChatReporting | csg_MessagesFromCustomersSize | The total character count (including spaces) of all messages sent by customers. | CHAT_SESSION_FACT.MSG_FROM_CUSTOMERS_SIZE | Transcript - general | ||||||
| User:Jdruker/ChatReporting | csg_PartiesAsAgentCount | The number of parties that participated in a session as agents. Note: Only unique parties are counted. For example, if the same party joins the session several times, it only counts as one for the purpose of this statistic. |
CHAT_SESSION_FACT.AGENTS_COUNT | Transcript - general | ||||||
| User:Jdruker/ChatReporting | csg_PartiesAsCoachCount | The number of parties that participated in a session in the coaching mode (for example, an agent joins with the VIP visibility). Note: Only unique parties are counted. For example, if the same party joins the session several times, it only counts as one for the purpose of this statistic. |
Not mapped | Transcript - general | ||||||
| User:Jdruker/ChatReporting | csg_PartiesAsMonitorCount | The number of parties that participated in a session in the monitoring mode (for example, a supervisor join with the INT visibility). Note: Only unique parties are counted. For example, if the same party joins the session several times, it only counts as one for the purpose of this statistic. |
Not mapped | Transcript - general | ||||||
| User:Jdruker/ChatReporting | csg_SessionEndedAgent | The indication of agent presence in chat session. Please note that in this reason code, only human (in other words, non-bot) agents who are visible to a customer are taken into account. |
[Show] | Not mapped | 8.5.109 | End reason codes | ||||
| User:Jdruker/ChatReporting | csg_SessionEndedBy | The type of participant that triggered the chat session closure. | [Show] | CHAT_SESSION_DIM.ENDED_BY (referenced through CHAT_SESSION_FACT.CHAT_SESSION_DIM_KEY) | 8.5.105 | End reason codes | ||||
| User:Jdruker/ChatReporting | csg_SessionEndedReason | The description of how a chat session was closed. | [Show] | CHAT_SESSION_DIM.ENDED_REASON (referenced through CHAT_SESSION_FACT.CHAT_SESSION_DIM_KEY) | 8.5.105 | End reason codes | ||||
| User:Jdruker/ChatReporting | csg_SessionTotalTime | The total duration of a chat session from the time it was created until it was completely finished/closed in Chat Server. Note: This does not include the time between Chat Session End and Mark Done, as the interaction can still be handled by an agent. |
CHAT_SESSION_FACT.SESSION_DURATION | Transcript - general | ||||||
| User:Jdruker/ChatReporting | csg_SessionUntilFirstAgentTime | [Show] | CHAT_SESSION_FACT.UNTIL_FIRST_AGENT_DURATION | Transcript - general | ||||||
| User:Jdruker/ChatReporting | csg_SessionUntilFirstReplyTime | The period of time until the first agent submits the first visible to a customer greeting/message into a chat session. | CHAT_SESSION_FACT.UNTIL_FIRST_REPLY_DURATION | Transcript - general | ||||||
| User:Jdruker/ChatReporting | csg_SessionWithCustomerTime | The period of time a customer is in a chat session. | Not mapped | Transcript - general | ||||||
| User:Jdruker/ChatReporting | csg_TenantId | The tenant ID for chat session. Always attached. | CHAT_SESSION_FACT.TENANT_KEY | yes | Chat session characteristics |
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