Ed.jamer@genesys.com
ab-test-gpr-off-period
Section: default-predictor
Default Value: 0
Valid Values: 0, positive integers
Changes Take Effect: On the next interaction
Dependencies: prr-mode, ab-test-gpr-on-period
Introduced: 9.0.018.01
Specifies the period of time, in seconds, that skills-based routing should route interactions when using time-sliced A/B test mode. This option alternates with the ab-test-gpr-on-period option, with each routing method used for the length of time you specify in the corresponding option. The split percentage is calculated based on the ratio of the two option values.
Important: These options take effect ONLY when the value set for the prr-mode option is ab-test-time-sliced.
For each interaction, the gpmUse KVP records whether GPR (gpmUse = 1) or skills-based routing (gpmUse = 0) routed the interaction.
If either the ab-test-gpr-on-period or ab-test-gpr-off-period option is set to 0, or has a negative or invalid value, GPR defaults to a 50/50 time split with the duration of each routing mode defined by the value of the ab-test-time-slice option.
ab-test-time-slice
Section: default-predictor
Default Value: 0
Valid Values: 0, positive integers
Changes Take Effect: Immediately
Dependencies: prr-mode
Modified: 9.0.017.00
To enable 50/50 A/B testing, which when Predictive Routing and skills-based routing are turned on alternately for equal periods, set the prr-mode configuration option in the same section to ab-test-time-sliced and configure a value for this ab-test-time-slice option. The time slice you set is how long each routing method is enabled before switching to the other.
Note: To configure non-50/50 A/B test periods, set the ab-test-gpr-on-period and ab-test-gpr-off-period options in such a way as to create the on-off split you want to use. For instructions, see the "Configure a non-50/50 comparison test time split" section in the "Routing scenarios using GPR" topic of the Genesys Predictive Routing Deployment and Operations Guide.
When enabled and set to one of the following values, time-sliced A/B testing works as follows:
- 0 (the default) - The SetIdealAndReadyCondition subroutine uses a formula based on the time of day and the date to determine whether particular interaction belongs to Group A or Group B. The change from A to B and then back to A, and so on, occurs hourly. Which period starts at midnight depends on the whether the day of the year is even or odd. If the date is an odd number, A starts at midnight; if it is an even number, B starts at midnight.
- A nonzero value (in seconds) - Genesys recommends that you do not set the value of this option to less than 3600 seconds in a production environment. The SetIdealAndReadyCondition subroutine uses a formula based on the configured time slice to determine whether a particular interaction belongs to Group A or Group B.
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Testing config options linking: