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Jdruker/CargoTraining TLS Protocol Support2

Converted wiki table from the SDG

Product Product Connections TLS 1.2 Support Release # Compatible with SHA2 certificates
Sec-Protocol Option Support
 Conditions
Browser
iWD Manager 9.0.004.07
iWD Web 9.0.004.01
Chat Server 8.5.109.05
Cassandra 2.28 yes
Configuration Server 8.5.100.22 yes yes
Interaction Server 8.5.110.01 yes
Message Server 8.5.100.13 yes
Universal Contact Server 8.5.200.19 yes
Classification Server 8.5.300.01 yes yes
Configuration Server 8.5.100.22 yes
Configuration Server Proxy 8.5.100.22
Local Control Agent 8.5.100.20 yes
Message Server 8.5.100.13 yes
Universal Contact Server 8.5.100.19 yes
Co-browse 8.5.000 yes yes
Configuration Server 8.5.100.22 yes
External Cassandra 8.5.100 yes
Message Server 8.5.100.13 yes
Digital Messaging Server with WeChat driver (as Client) 9.000.03 yes yes

Digital Messaging Server supports only one port "default" with Listening Mode = secured

Chat Server 8.5.109.05 yes
Configuration Server 8.5.100.22 yes yes
Interaction Server 8.5.110.01 yes
Message Server 8.5.100.13 yes
Solution Control Server 8.5.100.17 yes
Universal Contact Server 8.5.200.19 yes
Digital Messaging Server with WeChat driver (as Server) 9.000.03 yes yes

Digital Messaging Server supports only one port "default" with Listening Mode = secured

Interaction Server 8.5.110.01 yes yes
Email Server 8.5.104.06 yes yes
Configuration Server 8.5.100.22 yes
Interaction Server 8.5.109.01 yes
Message Server 8.5.100.13 yes
Universal Contact Server 8.5.100.19 yes
GAX 8.5.290.09 yes yes

For HTTPS add ‘setIncludeProtocols= TLS1.2’ in gax.properties.

For connections to other servers, if using Java 7:

set -Djdk.tls.client.protocols=TLSv1.2.

For Java 8 this is not needed as TLS1.2 is the default.

Configuration Server 8.5.101.16 yes yes
MS-SQL Database SQLServer 2014, SQLServer 2016, SQLServer 2012 yes yes
SCS 8.5.100.26 yes yes
Genesys Mobile Engagement 8.5.107.19
Cassandra 2.28

TLS for GMS+Cassandra is not supported.

Chat Server 8.5.105.05

Chat v2: TLS between GSG/GMS and Chat Server in trust server mode (do not check the certificate). Chat v1: for TLS management, add the following option in chat section: chat_ssl_trust_all=true

Configuration Server 8.5.100.22
Email Server 8.5.104.06

You can set up an HTTPS connection (even in the GMS Connection tab). Note: GMS uses HTTPClientFactory, and a TLS option can be set (section gms, option http.ssl_trust_all, value=false, true).

Message Server 8.5.100.13
Orchestration Server 8.1.400.53

You can set up an HTTPS connection (even in the GMS Connection tab). Note: GMS uses HTTPClientFactory, and a TLS option can be set ((section gms, option http.ssl_trust_all, value=false, true).

Solution Control Server 8.5.100.17
Statistics Server 8.5.102.22
Universal Contact Server 8.5.200.10

TLS between GSG/GMS and Universal Contact Server in trust server mode (do not check the certificate).

Universal Routing Server 8.1.400.22

You can set up an HTTPS connection. Not configured at startup (that is, not in the GMS Connection tab). Note: GMS uses HTTPClientFactory, and a TLS option can be set (section gms, option http.ssl_trust_all, value=false, true).

Web API Server

You can set up an HTTPS connection. Not configured at startup (that is, not in the GMS Connection tab). Note: GMS uses HTTPClientFactory, and a TLS option can be set (section gms, option http.ssl_trust_all, value=false, true).

Intelligent Automation
Chat Server 8.5.107.11
Configuration Server 8.5.100.22
Interaction Server 8.5.109.01
Universal Contact Server 8.5.100.19
Interaction Concentrator 8.1.514.03 yes yes
Configuration Server 8.5.100.22 yes
DB Server 8.1.301.03 yes
Interaction Server 8.5.109.01 yes
Message Server 8.5.100.13 yes
Outbound Contact Server 8.1.508.00 yes
SIP Server 8.1.102.58 yes
Interaction Server (as Client) 8.5.110.01 yes

Interaction Server was verified on: Linux 64 and Windows 2008R

Chat Server 8.5.107.11 yes
Classification Server 8.5.300.01 yes
Configuration Server 8.5.100.22 yes yes
Configuration Server Proxy 8.5.100.22 yes
DB Server 8.1.301.03 yes
Email Server 8.5.104.06 yes
Local Control Agent 8.5.100.20 yes
Message Server 8.5.100.13 yes
Social Media Server 8.5.400.03 yes
Universal Contact Server 8.5.100.19 yes
Interaction Server (as Server) 8.5.110.01 yes

Interaction Server was verified on: Linux 64 and Windows 2008R

Chat Server 8.5.107.11 yes
Email Server 8.5.104.06 yes
Interaction Concentrator 8.1.514.03 yes
Interaction Proxy 8.5.110.01 yes yes
Orchestration Server 8.1.400.58 yes
Outbound Contact Server 8.1.508.00 yes
Social Media Server 8.5.400.03 yes
Stat Server 8.5.107.03 yes
Universal Routing Server 8.1.400.22 yes
Interaction Server Proxy 8.5.110.01 yes yes
Configuration Server 8.5.100.22 yes
Interaction Server 8.5.110.01 yes
Message Server 8.5.100.13 yes
iWD GAX Plugin
iWD RuntimeNode 9.0.004.07
iWD HistoryNode 9.0.004.07
Configuration Server 8.1.300.24
JMSQ
Message Server 8.5.100.03
iWD RuntimeNode 9.0.004.07
Configuration Server 8.1.300.24
iWD HistoryNode 9.0.004.07
Message Server 8.5.100.03
iWD Web 9.0.004.01
Configuration Server 8.1.300.24
IS 8.5.105.04
iWD Web CapturePoint 9.0.003.07
Message Server 8.5.100.03
LDS TProxy1 bkp
Configuration Server 8.5.100.25 yes yes
Message Server 8.5.100.11 yes yes
SIP Server 8.1.101.79 yes yes
LDS TProxy2 8.1.005.02
Configuration Server 8.5.100.25 yes yes
LDS TProxy1 8.1.005.02 yes yes
LDS TProxy1 bkp 8.1.100.02 yes yes
Message Server 8.5.100.11 yes yes
LDS TProxy2 8.1.1005.02
Configuration Server 8.5.100.25 yes yes
Message Server 8.5.100.11 yes yes
SIP Server 8.1.101.79 yes yes
Management Framework
Configuration Server 8.5.100.22 yes yes
CS Proxy 8.5.100.22 yes
DB Server 8.1.300.06 yes
Local Control Agent 8.5.100.20 yes
Message Server 8.5.100.13 yes
SCS 8.5.100.17 yes
Orchestration Server 8.1.400.58 yes yes
Configuration Server 8.5.100.22 yes
Interaction Server 8.5.109.01 yes
Message Server 8.5.100.13 yes
SIP Server 8.1.102.58 yes
Stat Server 8.5.107.00 yes
Universal Routing Server 8.1.400.22 yes
Outbound Contact Server 8.1.508.02 yes yes
Avaya T-Server 8.1.010.30 yes
Configuration Server 8.5.100.22 yes
DB Server 8.1.300.06 yes
Interaction Server 8.5.109.01 yes
Message Server 8.5.100.13 yes
SIP Server 8.1.102.58 yes
Stat Server 8.5.102.00 yes
Platform SDK
Platform SDK for .NET 8.5.x, 9.0 8.5.102.3 yes yes
Platform SDK for Java 8.5.x, 9.0 8.5.102.03 yes yes
SIP Proxy 8.1.100.57
Message Server 8.5.100.13 yes yes
SIP Server 8.102.25
Configuration Server 8.5.100.22 yes yes
Social Media Server 8.5.400.03 yes yes
Configuration Server 8.5.100.22 yes
Interaction Server 8.5.109.01 yes
Message Server 8.5.100.13 yes
Universal Contact Server 8.5.100.19 yes
T-Server for Avaya Communication Manager 8.1.010.30 yes yes
Configuration Server 8.5.100.22 yes
Message Server 8.5.100.13 yes
T-Server for Avaya TSAPI 8.1.010.12 yes yes
Universal Contact Server 8.5.300.01 yes yes
Chat Server 8.5.107.11 yes
Configuration Server 8.5.100.22 yes
Email Server 8.5.104.06 yes
Interaction Server 8.5.109.01 yes
Local Control Agent 8.5.100.20 yes
Message Server 8.5.100.13 yes
Social Media Server 8.5.400.03 yes
Universal Contact Server Proxy 8.5.100.04 yes yes
Configuration Server 8.5.100.22 yes
Message Server 8.5.100.13 yes
Universal Contact Server 8.5.100.19 yes
Universal Routing Server 8.1.400.28
LDS TProxy2 8.10.005.02 yes yes
Voice Platform CTIConnector
Cisco UCM Not Applicable no
Configuration Server 9.0.010.07 yes yes
IVR Server 9.0.010.07 yes yes
Message Server 9.0.010.07 yes yes
Resource Manager 9.0.010.07 yes yes
Voice Platform Media Control Platform 8.5.176.05
ASR/TTS (MRCP v2 Nuance) 8.5.176.05 yes yes
ASR/TTS(MRCP v1 Nuance/MRCPP) Not Applicable yes yes
Configuration Server 8.5.100.22 yes yes
HTTPS (Client) 8.5.176.05 yes yes
Local Control Agent Not Applicable yes yes
Message Server 8.5.100.13 no
Reporting Server 8.5.181.77 no
Resource Manager 8.5.175.95 yes yes
Voice Platform MRCP Proxy 8.5.184.42
Configuration Server 8.5.100.22 yes yes
Local Control Agent Not Applicable yes yes
Message Server 8.5.100.13 no
MRCP ASR/TTS Not Applicable no no
MRCP Client Not Applicable no no
Reporting Server 8.5.181.77 no
Voice Platform Policy Server
Configuration Server No yes
Genesys Administrator UI No yes
HTTPS No yes
Local Control Agent Not Applicable yes yes
Message Server No yes
Voice Platform Reporting Server
Configuration Server 9.0.010.62

Java level TLS protocol option support

Database 9.0.010.62

Oracle database - Oracle 12c RAC -Mutual TLS

SQL Server 2012 - Simple TLS

HTTPS 9.0.010.62

Java level TLS protocol option support

Message Server 9.0.010.62

Java level TLS protocol option support

RC (Active MQ) 9.0.010.62
Voice Platform Resource Manager 8.5.175.95
Configuration Server 8.5.100.22 yes yes
CTI Connector 9.0.010.07 yes yes
Local Control Agent Not Applicable yes yes
Media Control Platform 8.5.176.05 yes yes
Message Server 8.5.100.13 no
Reporting Server 8.5.181.77 no
RM Internode Not Applicable no no
SIP Server 8.1.102.58 yes yes
Voice Platform UCMConnector (T-Server-CUCM to Media Server Connector) 8.5.184.06
Configuration Server 8.5.100.22 yes yes
Local Control Agent Not Applicable yes yes
Message Server 8.5.100.13
Resource Manager 8.5.175.95 yes
T-Server Not Applicable no no
WD Manager 9.0.004.07
Configuration Server 8.1.300.24
IS 8.5.105.04
iWD HistoryNode 9.0.004.07
Message Server 8.5.100.03
Universal Contact Server 8.5.300.09
Web Services and Applications 8.5.201.85 yes no
  • Simple TLS ONLY.
  • Mutual TLS is not supported.
  • Configuration Server Auto-detect port is not supported, must use ‘secured’.
  • FIPS compliant.
  • Connection to MS is not supported.
  • ‘Client-side’ option is NOT supported
  • TLS 1.2 supported on all connections:
  • add “-Djdk.tls.client.protocols=TLSv1.2” into command line or into JAVA_OPTIONS of “/etc/default/gws” for CentOS6 or “/usr/lib/systemd/system/gws.service“ for CentOS7

GWS CA Trusted certificate must be configured in application.yaml file only: (GWS do not read configuration from CME)

  • serverSettings:
    caCertificate: /usr/local/genesys/cacert/ca_cert.pem
  • onPremiseSettings:
    cmeHost: fmk
    cmePort: 2021
    tlsEnabled: true
Chat Server 8.5.109.06 yes
Configuration Server 8.5.101.08 yes
Interaction Server 8.5.107.11 yes
SIP Server 8.1.102.58 yes
Universal Contact Server 8.5.200.10 yes
Workforce Management yes
WFM Builder 8.5.207.05 yes yes
WFM Data Aggregator 8.5.203.00 yes yes
WFM Database Utility 8.1.301.02 yes
WFM Demon 8.5.207.01 yes yes
WFM Server 8.5.207.09 yes yes
WFM Web 8.1.301.02 yes yes


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This page was last edited on May 14, 2019, at 22:30.
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