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Jdruker/GCXI PG Queries Playground
UsedIn for attributes?
| folder | attr | usedIn |
|---|---|---|
| folder | attr | usedIn |
| Agent | Agent Group | Agent Task Dashboard • Async Chat Dashboard • Agent Group Business Attribute Report • Agent Group Interaction Handling Report • Agent Group Queue Business Attribute Report • Chat Agent Stats • Chat Engagement Report • Task Routing Agent Group Activity • Task Routing Agent Group Summary Activity |
| Agent | Agent Name | Agent Performance Dashboard • Predictive Routing Agent Occupancy • Supervisor Dashboard • Agent Activity • Agent Conduct Report • Agent Interaction Hierarchy Report • Agent Interaction State • Agent Interval Based Report • Agent Login-Logout Details Report • Agent Not Ready Reason Code Report • Agent Not Ready Report • Agent Omnichannel Report • Agent Outbound Campaign Report • Agent Queue Report • Agent Report • Agent Social Engagement Report • Agent State Details Report • Agent Summarized State • Agent Summary Activity Email Report • Agent Summary Activity Report (Active) • Agent Summary Activity Report (Interaction) • Agent Utilization Report • Agent Wrap Report • Chat Engagement Report • Co-browse Summary Report • Interaction Handling Attempt Report • Predictive Routing Agent Occupancy Report (Active Time & Predictive) • Predictive Routing Agent Occupancy Report (Interaction Time) • Survey Answer Report • Task Routing Agent Activity • Task Routing Agent Group Activity • Task Routing Agent Group Summary Activity • Task Routing Agent Summary Activity |
| Agent | Agent Resource Key | Co-browse Summary Report |
| Agent | Group Combination Key | Agent Group • Agent Group (Target) • Agent Login-Logout Details Report • Agent State Details Report • Interaction Handling Attempt Report |
| Agent | Group Key | |
| Agent > Detail > Ixn State | Additional Info | Interaction Handling Attempt Report |
| Agent > Detail > Ixn State | End Timestamp | |
| Agent > Detail > Ixn State | Interaction Type | |
| Agent > Detail > Ixn State | Start Timestamp | |
| Agent > Detail > Ixn State | State | |
| Agent > Detail > Session | Active | Agent Login-Logout Details Report |
| Agent > Detail > Session | End Timestamp | Agent Login-Logout Details Report |
| Agent > Detail > Session | Session Key | Agent Details Activity Report • Agent Login-Logout Details Report |
| Agent > Detail > Session | Start Timestamp | Agent Login-Logout Details Report |
| Agent > Detail > State | Active Reason | Agent State Details Report |
| Agent > Detail > State | Active State | Agent State Details Report |
| Agent > Detail > State | End Timestamp | |
| Agent > Detail > State | Reason Timestamp | Agent State Details Report |
| Agent > Detail > State | Start Timestamp | Agent State Details Report |
| Agent > Detail > State | State | Agent State Details Report |
| Agent > Group Membership | Agent Group | Agent Group Membership Details Report |
| Agent > Group Membership | Agent Name | Agent Group Membership Details Report |
| Agent > Group Membership | Agent Resource Key | |
| Agent > Group Membership | Date Added | Agent Group Membership Details Report |
| Agent > Group Membership | Date Removed | Agent Group Membership Details Report |
| Agent > Group Membership | End TS | |
| Agent > Group Membership | Group Key | |
| Agent > Group Membership | Start Date Time Key | |
| Agent > State and Reason | Group Combination Sess Key | |
| Agent > State and Reason | Reason Code | Agent Not Ready Reason Code Report • Agent State Details Report |
| Agent > State and Reason | Reason Key | |
| Agent > State and Reason | Reason Type Code | |
| Agent > State and Reason | Reason Value | |
| Agent > State and Reason | Resource State Reason Key | Agent Not Ready Reason Code Report • Agent State Details Report |
| Agent > State and Reason | State Name | Agent Details Activity Report |
| Billing Data | Business Unit | IVR Usage Report • Inbound Voice Report |
| Billing Data | Metric | |
| Billing Data | Region | IVR Usage Report • Inbound Voice Report |
| Business Attribute | Business Result | Agent Activity • Agent Group Business Attribute Report • Agent Group Queue Business Attribute Report • Business Metrics Executive Report • Contact Center Report • Interaction Handling Attempt Report • Interaction Volume Business Attribute Email Report • Interaction Volume Business Attribute Report • Predictive Routing Detail Report • Task Routing Detail Report • Task Volume Report |
| Business Attribute | Customer Segment | Agent Activity • Agent Group Business Attribute Report • Agent Group Queue Business Attribute Report • Business Metrics Executive Report • Contact Center Report • Customer Perspective Report • Interaction Handling Attempt Report • Interaction Volume Business Attribute Email Report • Interaction Volume Business Attribute Report • Predictive Routing Detail Report • Task Routing Detail Report • Task Volume Report |
| Business Attribute | Interaction Key | Interaction Flow Report • Interaction Handling Attempt Report |
| Business Attribute | Interaction Subtype | Contact Center Report |
| Business Attribute | Interaction Type | Contact Center Dashboard • Abandoned Delay Report • Agent Activity • Agent Detail Activity Report • Agent Group Business Attribute Report • Agent Group Queue Business Attribute Report • Agent Interaction Hierarchy Report • Agent Interval Based Report • Agent Not Ready Report • Agent Outbound Campaign Report • Agent Queue Report • Agent Report • Agent Summary Activity Report (interaction) • Agent Utilization Email Report • Agent Utilization Report • Agent Wrap Report • Contact Center Report • Interaction Flow Report • Interaction Handling Attempt Report • Interaction Volume Business Attribute Email Report • Interaction Volume Business Attribute Report • Predictive Routing Detail Report • Queue Outline Report • Queue Report • Queue Summary Report • Speed of Accept (hours) Report • Speed of Accept (seconds) Report • Task Routing Agent Activity • Task Volume Report |
| Business Attribute | Service Subtype | Contact Center Report • Interaction Handling Attempt Report • Predictive Routing Detail Report • Task Volume Report • Transfer Detail Report |
| Business Attribute | Service Type | Agent Activity • Agent Group Business Attribute Report • Agent Group Queue Business Attribute Report • Business Metrics Executive Report • Contact Center Report • Customer Perspective Report • Interaction Handling Attempt Report • Interaction Volume Business Attribute Email Report • Interaction Volume Business Attribute Report • Predictive Routing Detail Report • Task Routing Agent Activity • Task Volume Report • Transfer Detail Report |
| Callback | Callback Dim 1 Key | |
| Callback | Callback Dim 2 Key | |
| Callback | Callback Dim 3 Key | |
| Callback | Callback Direction | Callback Summary Report |
| Callback | Callback Offer Type | Callback Summary Report |
| Callback | Callback Type | Callback Summary Report |
| Callback | Channel | Callback Summary Report |
| Callback | Dial Dialog Result | |
| Callback | Final Dial Result | |
| Callback | Final Target | |
| Callback | Offer Timing | |
| Callback | Order Connect | |
| Callback | Queue | Callback Summary Report |
| Callback | Queue Key | |
| Callback > Detail | Callback Dim 4 Key | Callback Details Report |
| Callback > Detail | Customer Phone Number | Callback Details Report |
| Callback > Detail | Desired Time | |
| Callback > Detail | Dial Result | |
| Callback > Detail | Final | Callback Details Report |
| Callback > Detail | Forced Dialed | Callback Details Report |
| Callback > Detail | Service ID | Callback Details Report |
| Chat | End Reason | |
| Chat | Ended By | |
| Chat | Language Name | |
| Chat | Media Origin | Chat Engagement Report • Chat Session Report |
| Chat | Mode | Async Chat Dashboard • Chat Agent Stats • Chat Interaction Stats |
| Chat > Thread | Media Origin | |
| Chat Bot | Bot Category | Bot Dashboard • Bot Sessions Overall |
| Chat Bot | Bot Function | |
| Chat Bot | End Reason | |
| Chat Bot | End Result | |
| Chat Bot | Ended By | |
| Co-browse | Co-browse Duration | Co-browse Detail Report |
| Co-browse | Co-browse End Time | Co-browse Detail Report |
| Co-browse | Co-browse Session ID | Co-browse Detail Report |
| Co-browse | Co-browse Start Time | Co-browse Detail Report |
| Co-browse | Handling Agent Name | Co-browse Detail Report |
| Co-browse | Interaction Duration | Co-browse Detail Report |
| Co-browse | Interaction End Time | Interaction Handling Attempt Report • Co-browse Detail Report |
| Co-browse | Interaction Start Time | Co-browse Detail Report |
| Co-browse | Irf Anchor | Co-browse Detail Report |
| Co-browse | Mode | Co-browse Detail Report |
| Co-browse | Mode End Time | Co-browse Detail Report |
| Co-browse | Mode Key | |
| Co-browse | Mode Start Time | Co-browse Detail Report |
| Co-browse | Page End Time | Co-browse Detail Report |
| Co-browse | Page Key | |
| Co-browse | Page Start Time | Co-browse Detail Report |
| Co-browse | Page Title | Co-browse Detail Report |
| Co-browse | Page Url | Co-browse Detail Report |
| Co-browse | Resource Agent Key | Co-browse Detail Report |
| Co-browse | Start Date Time Key | Co-browse Detail Report |
| Designer | Application ID | |
| Designer | Application Key | |
| Designer | Application Name | Application Duration Report • Application Summary Report • Blocks Summary Report • Milestone Summary Report • Survey Answer Report • Survey Statistics Report |
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This page was last edited on December 1, 2020, at 15:54.
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