Jdruker/Metrics2018

Testing Cargo queries for PMA metrics

AA (Description: Number of agents currently ready and waiting for next call.)
AA (Description: Number of agents currently ready and waiting for next call.)
a_CallsCleared (Description: Number of calls that cannot be distributed because the queue is full. These calls negatively affect reachability and service level.)
a_CallsCleared (Description: Number of calls that cannot be distributed because the queue is full. These calls negatively affect reachability and service level.)

Description Number of agents currently ready and waiting for next call.		Internal Name AA
		Product/Component PMA/Contact Center Advisor
Expression AgentState=(3,115) Genesys: 115 (WaitForNextCall) Cisco: 3 (Ready)		Source Type Cisco ICM Services/Call Types, Cisco ICM Skill Groups, Genesys Virtual Queues, Genesys Queues, Genesys Agent Groups	Source Metric Mapping Source metric mapping
Time Profile Point in Time	Channel All	Introduced	Discontinued	Modified
Notes

Description Number of agents currently ready and waiting for next call.		Internal Name AA
		Product/Component PMA/Contact Center Advisor
Expression AgentState=(3,115) Genesys: 115 (WaitForNextCall) Cisco: 3 (Ready)		Source Type Cisco ICM Services/Call Types, Cisco ICM Skill Groups, Genesys Virtual Queues, Genesys Queues, Genesys Agent Groups	Source Metric Mapping Source metric mapping
Time Profile Point in Time	Channel All	Introduced	Discontinued	Modified
Notes

Description Number of agents currently in the ready state.		Internal Name AA_WU
		Product/Component PMA/Workforce Advisor
Expression AA_WU Author's Note: What is above (AA_WU) is what you get from the Report Metrics manager; below is what we had in the doc previously. Do we want both here? Is the info below still true? COUNT (DISTINCT ASGRT.AgentID) WHERE AgentState = [3 ("Ready") OR 115 ("WaitForNextCall")] WHERE AgentId from Agent Groups associated with the service(s)/call type(s) associated with the contact group(s)		Source Type Cisco ICM Services/Call Types, Cisco ICM Skill Groups, Genesys Virtual Queues, Genesys Queues, Genesys Agent Groups	Source Metric Mapping Source metric mapping
Time Profile Point in Time	Channel Voice	Introduced	Discontinued	Modified
Notes

Description Number of agents currently in the ready state.		Internal Name AA_WU
		Product/Component PMA/Workforce Advisor
Expression AA_WU Author's Note: What is above (AA_WU) is what you get from the Report Metrics manager; below is what we had in the doc previously. Do we want both here? Is the info below still true? COUNT (DISTINCT ASGRT.AgentID) WHERE AgentState = [3 ("Ready") OR 115 ("WaitForNextCall")] WHERE AgentId from Agent Groups associated with the service(s)/call type(s) associated with the contact group(s)		Source Type Cisco ICM Services/Call Types, Cisco ICM Skill Groups, Genesys Virtual Queues, Genesys Queues, Genesys Agent Groups	Source Metric Mapping Source metric mapping
Time Profile Point in Time	Channel Voice	Introduced	Discontinued	Modified
Notes

Description Number of calls that cannot be distributed because the queue is full. These calls negatively affect reachability and service level.		Internal Name a_CallsCleared
		Product/Component PMA/Contact Center Advisor
Expression Cisco Services: N/A Cisco Call Types: N/A Genesys ACD Queues: N/A Genesys Virtual Queues: CallsCleared Author's Note: NOTE: This is a Stat Server metric.		Source Type Genesys Virtual Queues	Source Metric Mapping Source metric mapping
Time Profile Historical	Channel Voice	Introduced	Discontinued	Modified
Notes

Description Number of calls that cannot be distributed because the queue is full. These calls negatively affect reachability and service level.		Internal Name a_CallsCleared
		Product/Component PMA/Contact Center Advisor
Expression Cisco Services: N/A Cisco Call Types: N/A Genesys ACD Queues: N/A Genesys Virtual Queues: CallsCleared Author's Note: NOTE: This is a Stat Server metric.		Source Type Genesys Virtual Queues	Source Metric Mapping Source metric mapping
Time Profile Historical	Channel Voice	Introduced	Discontinued	Modified
Notes

Description Number of agents currently ready and waiting for next call.		Internal Name AA
		Product/Component PMA/Contact Center Advisor
Expression AgentState=(3,115) Genesys: 115 (WaitForNextCall) Cisco: 3 (Ready)		Source Type Cisco ICM Services/Call Types, Cisco ICM Skill Groups, Genesys Virtual Queues, Genesys Queues, Genesys Agent Groups	Source Metric Mapping Source metric mapping
Time Profile Point in Time	Channel All	Introduced	Discontinued	Modified
Notes

Description Number of agents currently ready and waiting for next call.		Internal Name AA
		Product/Component PMA/Contact Center Advisor
Expression AgentState=(3,115) Genesys: 115 (WaitForNextCall) Cisco: 3 (Ready)		Source Type Cisco ICM Services/Call Types, Cisco ICM Skill Groups, Genesys Virtual Queues, Genesys Queues, Genesys Agent Groups	Source Metric Mapping Source metric mapping
Time Profile Point in Time	Channel All	Introduced	Discontinued	Modified
Notes

Description Number of calls that cannot be distributed because the queue is full. These calls negatively affect reachability and service level.		Internal Name a_CallsCleared
		Product/Component PMA/Contact Center Advisor
Expression Cisco Services: N/A Cisco Call Types: N/A Genesys ACD Queues: N/A Genesys Virtual Queues: CallsCleared Author's Note: NOTE: This is a Stat Server metric.		Source Type Genesys Virtual Queues	Source Metric Mapping Source metric mapping
Time Profile Historical	Channel Voice	Introduced	Discontinued	Modified
Notes

Description Number of calls that cannot be distributed because the queue is full. These calls negatively affect reachability and service level.		Internal Name a_CallsCleared
		Product/Component PMA/Contact Center Advisor
Expression Cisco Services: N/A Cisco Call Types: N/A Genesys ACD Queues: N/A Genesys Virtual Queues: CallsCleared Author's Note: NOTE: This is a Stat Server metric.		Source Type Genesys Virtual Queues	Source Metric Mapping Source metric mapping
Time Profile Historical	Channel Voice	Introduced	Discontinued	Modified
Notes