| Microsoft | ||||
| Virtualization Platforms | Operating Systems | Genesys Supported Products | Genesys Releases | Conditions/Limitations |
| Hyper-V | Red Hat Enterprise Linux 7.x/CentOS Linux 7.x | Genesys Pulse | 9.0.003.03 | Support starting with Red Hat Enterprise Linux 7.6 and/CentOS Linux 7.6 |
| Hyper-V | ||||
| Windows Server 2019 | Chat Server | 8.5.314.02+ | ||
| Genesys Co-browse | 9.0.005.49+ | |||
| Classification Server | 9.0.000.07+ | |||
| Framework | 8.5.1+ | Refer to Management Framework release notes for supported version number. DB Server support beginning with 8.1.302.09+. | ||
| Genesys Pulse | 9.0.003.03 | |||
| Genesys Info Mart | 8.5.015.07+ | |||
| Interaction Concentrator | 8.1.514.38+ | |||
| Interaction Server | 8.5.304.07 | |||
| Outbound Contact | 8.1.527.07 | |||
| Interaction Server Proxy | 8.5.304.02 | |||
| Stat Server | 8.5.112.07+ | |||
| Universal Contact Server | 8.5.3+ | Supported starting with 8.5.300.39 | ||
| Universal Routing | 8.1.400.62+ | |||
| Orchestration Server | 8.1.400.89 | |||
| Genesys Softphone | 9.0.009.03 | |||
| Workspace Desktop Edition | 8.5.137.06 | Supports Remote Desktop Protocol (RDP). | ||
| Hyper-V | ||||
| Windows Server 2016 | ||||
| Framework | 8.5.1+ | Refer to Management Framework release notes for supported version number. DB Server support beginning with 8.1.301.16+. | ||
| Genesys Info Mart | 8.5.007+ | |||
| Workspace Desktop Edition | 8.5 | |||
| Outbound Contact | 8.1.510.05 | |||
| Genesys Co-browse | 9.0 | |||
| Chat Server | 8.5.105.05+ | |||
| Composer | 8.1.430+ | |||
| E-mail Server | 8.5.104.13+ | |||
| Interaction Concentrator | 8.1.511+ | |||
| Interaction Server | 8.5.201+ | |||
| Interaction Server Proxy | 8.5.201+ | |||
| Genesys Administrator | 8.1.308+ | |||
| Genesys Administrator Extension | 8.5.230+ | |||
| Genesys Interactive Insights | 8.5+ | |||
| Genesys Mobile Services | 8.5.106.14+ | |||
| Genesys Pulse | 8.5.108+ | |||
| Genesys Rules System | 8.5.303.14+ | |||
| Orchestration Server | 8.1.400+ | |||
| SIP Server | 8.1.102.95+ | For SIP Server and SIP Proxy, please consult with product management, as GVP/Media Server & GIR do not support Hyper-V. | ||
| SIP Proxy | 8.1.100.72+ | For SIP Server and SIP Proxy, please consult with product management, as GVP/Media Server & GIR do not support Hyper-V. | ||
| Stat Server | 8.5.108+ | |||
| Universal Contact Server | 8.5.300+ | |||
| Universal Routing | 8.1.400.28+ | |||
| Workforce Management | 8.5.202+ | |||
| Hyper-V | ||||
| Windows Server 2012 | ||||
| eServices | 8.5+ | Recommend external Cassandra on Linux | ||
| Genesys Info Mart | 8.1.3 | |||
| Genesys Knowledge Center | 8.5 | |||
| Genesys Video Gateway | 9.0 | |||
| Genesys Web Engagement | 8.5 | |||
| Gplus Adapter for Siebel CRM | 8.0 | |||
| intelligent Workload Distribution | 8.5 | |||
| IVR Interface Option | 8.5 | |||
| Management Framework | 8.5 | |||
| Outbound Contact Server | 8.1.5+ | |||
| Genesys Pulse | 8.5 | |||
| SIP Proxy | 8.1.1 | For SIP Server and SIP Proxy, please consult with product management, as GVP/Media Server & GIR do not support Hyper-V. | ||
| SIP Server | 8.1.1 | For SIP Server and SIP Proxy, please consult with product management, as GVP/Media Server & GIR do not support Hyper-V. | ||
| Social Engagement | 8.5 | |||
| Stat Server | 8.5.000.24+ | |||
| Workspace Desktop Edition | 8.5 | |||