Olena/metrics

DPL and more for Stat Server Statistics

DPL RTME_MetricsAgentLoginLongDPL:

{{#dpl:
|namespace=Documentation
|titlematch=%RTME:StatsLibrary:%Source
|uses=Template:RTME_Metrics
|includematch= /InTemplate\s*=\s*Agent Login/
|include={RTME_Metrics}:DisplayAlias:ShortDesc:DisplayFormat:NotificationMode:NotificationFrequency:FormulaText:Cat:Objects:Subject
|table=class=sortable,-,Display Alias,Short Description,Display Format,Notification Mode,Notification Frequency,Formula Text,Category,Objects,Subject
|mode=userformat}}

test one

Extension:DynamicPageList (DPL), version 2.01 : Warning: No results.

{|class=sortable

!Display Alias !Short Description !Display Format !Notification Mode !Notification Frequency !Formula Text !Category !Objects !Subject |}

test two

Display Alias	Short Description	Display Format	Notification Mode	Notification Frequency	Formula Text	Category	Objects	Subject
ANI	Retrieves ANI of the customer.	string	SChangesBasedNotification	0
Continuous Login Time	The total time that monitored agents were logged in during the current session.	time				CurrentContinuousTime	Agent, Place, GroupAgents, GroupPlaces	AgentStatus
Current Status	The current state (status) of a specified agent.	string	SChangesBasedNotification	0		CurrentState	Agent	DNAction
DID	Retrieves DID called.	string	SChangesBasedNotification	0
DNIS	Retrieves DNIS of the customer.	string	SChangesBasedNotification	0
EmployeeId	Agent's Employee ID.	string	SChangesBasedNotification	0	G.GetEmployeeId(Data.Current_Status.Value)
Extension	Agent's Extension.	string	SChangesBasedNotification	0	Result = G.GetExtension(Data.Current_Status.Value)
LoginId	Agent's Login ID.	string	SChangesBasedNotification	0	Result = G.GetLoginId(Data.Current_Status.Value)
Login Time	The total time that monitored agents were logged in.	time	STimeBasedNotification	60		TotalTime	Agent, Place, GroupAgents, GroupPlaces	AgentStatus
Place	Agent's Place.	string	SChangesBasedNotification	0	Result = G.GetPlace(Data.Current_Status.Value)
Reason	Reason(s) selected by Agent.	string	SChangesBasedNotification	0	G.GetReasonCodes(Data.Current_Status.Value)
Switch	Agent's Switch.	string	SChangesBasedNotification	0	Result = G.GetSwitch(Data.Current_Status.Value)
Time in Status	The time an agent spent in the Current State.	time	SChangesBasedNotification	0	G.GetStatusDuration(Data.Current_Status.Value)

test three

Display Alias	Short Description	Display Format	Notification Mode	Notification Frequency	Formula Text	Category	Objects	Subject
AHT	The average amount of time during the reporting interval that agent spend handling Interaction distributed directly from this mediation DN.					AverageTime	GroupQueues, Queue, RoutePoint	DNAction
ASA	The average amount of time during the reporting interval that a voice waits on a specified queue or at a specified route point before the interaction is answered.					AverageTime	GroupQueues, Queue, RoutePoint	DNAction
AWA	The average amount of time during the reporting interval that a voice waits on a specified queue or at a specified route point before the interaction is abandoned.					AverageTime	GroupQueues, Queue, RoutePoint	DNAction
AWT	The average amount of time during the reporting interval that a live or virtual voice or chat interaction waits on a specified queue or at a specified route point.					AverageTime	GroupQueues, Queue, RoutePoint	DNAction
Abandoned						TotalNumber	GroupQueues, Queue, RoutePoint	DNAction
Abandoned From Ringing	The total number of virtual or live voice interactions abandoned while an agent desktop is ringing.					TotalNumber	GroupQueues, Queue, RoutePoint	DNAction
Agents Logged In	The number of agents that are currently logged into a given queue.					CurrentNumber	GroupQueues, Queue, RoutePoint	DNAction
Agents Ready	The number of agents who are currently in the ready state, and who are logged in to the specified queue.					CurrentNumber	GroupQueues, Queue, RoutePoint	DNAction
Answered < 10s	The total number of virtual or live voice interactions distributed from a queue or route point directly to this agent and answered by this agent within 10s.					TotalNumberInTimeRange	GroupQueues, Queue, RoutePoint	DNAction
Answered 10 and 20s	The total number of virtual or live voice interactions distributed from a queue or route point directly to this agent and answered by this agent between 10s and 20s.					TotalNumberInTimeRange	GroupQueues, Queue, RoutePoint	DNAction
Answered < 20s	The total number of virtual or live voice interactions distributed from a queue or route point directly to this agent and answered by this agent within 20s.					TotalNumberInTimeRange	GroupQueues, Queue, RoutePoint	DNAction
Answered	The total number of virtual or live voice interactions distributed from a queue or route point directly to this agent and answered by this agent.					TotalNumber	GroupQueues, Queue, RoutePoint	DNAction
Cleared	The total number of voice interactions that were cleared from this virtual queue.					TotalNumber	GroupQueues, Queue, RoutePoint	DNAction
Current AWT	The average time of live calls currently waiting at a distribution DN.
Current Calls	The total number of live (current) or virtual voice interactions currently waiting at a distribution DN.					CurrentNumber	GroupQueues, Queue, RoutePoint	DNAction
Distinct Entered	The total number of first entries of voice interactions on a specified queue or at a specified route point.					TotalNumber	GroupQueues, Queue, RoutePoint	DNAction
Entered	The total number of calls entered on a specified queue or at a specified route point.					TotalNumber	GroupQueues, Queue, RoutePoint	DNAction
Forwarded	The total number of live, voice interactions that were distributed from a distribution DN to an agent and then transferred to another destination by redirection or forwarding.					TotalNumber	GroupQueues, Queue, RoutePoint	DNAction
Max Answer Time	The maximum time that live or virtual voice interactions waited in a queue or at a route point before being answered by this agent.					MaxTime	GroupQueues, Queue, RoutePoint	DNAction
Max Calls	The maximum number of voice interactions simultaneously waiting in this queue during the given interval.					MaxNumber	GroupQueues, Queue, RoutePoint	DNAction
Min Calls	The minimum number of voice interactions simultaneously waiting in this queue during the given interval. For this metric, we are considering the last hour.					MinNumber	GroupQueues, Queue, RoutePoint	DNAction
Oldest Call Waiting	The maximum waiting time for live or virtual voice interactions currently on a queue or at a route point.					CurrentMaxTime	GroupQueues, Queue, RoutePoint	DNAction
% Abandoned	Percentage of calls that entered this queue or route point and were abandoned while in queue or while ringing on agent's DN.					RelativeNumberPercentage	GroupQueues, Queue, RoutePoint	DNAction
% Agents Ready	The number of agents who are in the ready state, out of all the agents who are currently logged in to the specified queue.					CurrentRelativeNumberPercentage	GroupQueues, Queue, RoutePoint	DNAction
% Cleared	Percentage of calls that entered this queue or route point and were cleared.					RelativeNumberPercentage	GroupQueues, Queue, RoutePoint	DNAction
% Ready Time	The relative time spent by agents in ready state relative to login time.					CurrentRelativeTimePercentage	GroupQueues, Queue, RoutePoint	DNAction
Service Level (10s)	A ratio of calls answered within 10 seconds to distinct calls entered queue or route point.					RelativeNumberPercentage	GroupQueues, Queue, RoutePoint	DNAction
Service Level (20s)	A ratio of calls answered within 20 seconds to distinct calls entered queue or route point.					RelativeNumberPercentage	GroupQueues, Queue, RoutePoint	DNAction
Service Level	A ratio of calls answered to distinct calls entered queue or route point.					RelativeNumberPercentage	GroupQueues, Queue, RoutePoint	DNAction
Wait Time	The total time calls wait in the queue.						GroupQueues, Queue, RoutePoint	DNAction