Sbogard

Show 102550100 entries

Search:

KVP	KVPDesc	KVPType	KVPDefault	KVPValid	mapsTo	mandatoryForGIM	introduced	discontinued	KVPCategory	alwaysAttached
KVP	KVPDesc	KVPType	KVPDefault	KVPValid	mapsTo	mandatoryForGIM	introduced	discontinued	KVPCategory	alwaysAttached
_CB_CUSTOMER_ANI	ANI of the customer for in-queue scenarios. This value can match _CB_CUSTOMER_PHONE_NUMBER if the same number is confirmed or entered. Could also be empty if the ANI is not detected.				CALLBACK_FACT.CUSTOMER_ANI		8.5.111.04
_CB_CUSTOMER_ANI	ANI of the customer for in-queue scenarios. This value can match _CB_CUSTOMER_PHONE_NUMBER if the same number is confirmed or entered. Could also be empty if the ANI is not detected.				CALLBACK_FACT.CUSTOMER_ANI		8.5.111.04
_CB_DIAL_1_RESULT	The result of the first callback dialing attempt. One of the following values: CREATE_CALL_ERROR BUSY NO_ANSWER ANSWERING_MACHINE ERROR_TONE FAX PERSON CONNECTED FAILED_TO_ESTABLISH_CUSTOMER_ORIGINATED_MEDIA PUSH_DELIVERY_CONFIRMED PUSH_SEND_ERROR PUSH_DELIVERY_NOT_CONFIRMED USERORIGINATED_CONNECTED Notes: FAILED_TO_ESTABLISH_CUSTOMER_ORIGINATED_MEDIA is a result that must be reported by the user application; otherwise, there is no CTI data that will enable Genesys Callback to identify this result.				CALLBACK_DIAL_RESULTS.DIAL_1_RESULT (referenced through CALLBACK_FACT.CALLBACK_DIAL_RESULTS_KEY)		8.5.200.07
_CB_DIAL_1_RESULT	The result of the first callback dialing attempt. One of the following values: CREATE_CALL_ERROR BUSY NO_ANSWER ANSWERING_MACHINE ERROR_TONE FAX PERSON CONNECTED FAILED_TO_ESTABLISH_CUSTOMER_ORIGINATED_MEDIA PUSH_DELIVERY_CONFIRMED PUSH_SEND_ERROR PUSH_DELIVERY_NOT_CONFIRMED USERORIGINATED_CONNECTED Notes: FAILED_TO_ESTABLISH_CUSTOMER_ORIGINATED_MEDIA is a result that must be reported by the user application; otherwise, there is no CTI data that will enable Genesys Callback to identify this result.				CALLBACK_DIAL_RESULTS.DIAL_1_RESULT (referenced through CALLBACK_FACT.CALLBACK_DIAL_RESULTS_KEY)		8.5.200.07
_CB_DIAL_2_RESULT	The result of the second callback dialing attempt. See _CB_DIAL_1_RESULT for possible values.				CALLBACK_DIAL_RESULTS.DIAL_2_RESULT (referenced through CALLBACK_FACT.CALLBACK_DIAL_RESULTS_KEY)		8.5.200.07
_CB_DIAL_2_RESULT	The result of the second callback dialing attempt. See _CB_DIAL_1_RESULT for possible values.				CALLBACK_DIAL_RESULTS.DIAL_2_RESULT (referenced through CALLBACK_FACT.CALLBACK_DIAL_RESULTS_KEY)		8.5.200.07
_CB_DIAL_3_RESULT	The result of the third callback dialing attempt. See _CB_DIAL_1_RESULT for possible values.				CALLBACK_DIAL_RESULTS.DIAL_3_RESULT (referenced through CALLBACK_FACT.CALLBACK_DIAL_RESULTS_KEY)		8.5.200.07
_CB_DIAL_3_RESULT	The result of the third callback dialing attempt. See _CB_DIAL_1_RESULT for possible values.				CALLBACK_DIAL_RESULTS.DIAL_3_RESULT (referenced through CALLBACK_FACT.CALLBACK_DIAL_RESULTS_KEY)		8.5.200.07
_CB_DIAL_4_RESULT	The result of the fourth callback dialing attempt. See _CB_DIAL_1_RESULT for possible values.				CALLBACK_DIAL_RESULTS.DIAL_4_RESULT (referenced through CALLBACK_FACT.CALLBACK_DIAL_RESULTS_KEY)		8.5.200.07
_CB_DIAL_4_RESULT	The result of the fourth callback dialing attempt. See _CB_DIAL_1_RESULT for possible values.				CALLBACK_DIAL_RESULTS.DIAL_4_RESULT (referenced through CALLBACK_FACT.CALLBACK_DIAL_RESULTS_KEY)		8.5.200.07
_CB_DIAL_5_RESULT	The result of the fifth callback dialing attempt. See _CB_DIAL_1_RESULT for possible values.				CALLBACK_DIAL_RESULTS.DIAL_5_RESULT (referenced through CALLBACK_FACT.CALLBACK_DIAL_RESULTS_KEY)		8.5.200.07
_CB_DIAL_5_RESULT	The result of the fifth callback dialing attempt. See _CB_DIAL_1_RESULT for possible values.				CALLBACK_DIAL_RESULTS.DIAL_5_RESULT (referenced through CALLBACK_FACT.CALLBACK_DIAL_RESULTS_KEY)		8.5.200.07
_CB_DIM_CALLBACK_OFFER_TYPE	The type of callback offer that was presented to the customer. For example, after business hours, SCHEDULED is the only available option; during business hours, business rules might allow only the WAIT_FOR_AGENT option or a combination of SCHEDULED and WAIT_FOR_AGENT. One of the following values: SCHEDULED WAIT_FOR_AGENT COMBINED_SCHEDULED_AND_WAIT_FOR_AGENT IMMEDIATE				CALLBACK_DIM_1.CALLBACK_OFFER_TYPE (referenced through CALLBACK_FACT.CALLBACK_DIM_1_KEY)
_CB_DIM_CALLBACK_OFFER_TYPE	The type of callback offer that was presented to the customer. For example, after business hours, SCHEDULED is the only available option; during business hours, business rules might allow only the WAIT_FOR_AGENT option or a combination of SCHEDULED and WAIT_FOR_AGENT. One of the following values: SCHEDULED WAIT_FOR_AGENT COMBINED_SCHEDULED_AND_WAIT_FOR_AGENT IMMEDIATE				CALLBACK_DIM_1.CALLBACK_OFFER_TYPE (referenced through CALLBACK_FACT.CALLBACK_DIM_1_KEY)
_CB_DIM_CALLBACK_OFFER_TYPE	The type of callback offer that was presented to the customer. For example, after business hours, SCHEDULED is the only available option; during business hours, business rules might allow only the WAIT_FOR_AGENT option or a combination of SCHEDULED and WAIT_FOR_AGENT. One of the following values: SCHEDULED WAIT_FOR_AGENT COMBINED_SCHEDULED_AND_WAIT_FOR_AGENT				CALLBACK_DIM_1.CALLBACK_OFFER_TYPE
_CB_DIM_CALLBACK_OFFER_TYPE	The type of callback offer that was presented to the customer. For example, after business hours, SCHEDULED is the only available option; during business hours, business rules might allow only the WAIT_FOR_AGENT option or a combination of SCHEDULED and WAIT_FOR_AGENT. One of the following values: SCHEDULED WAIT_FOR_AGENT COMBINED_SCHEDULED_AND_WAIT_FOR_AGENT				CALLBACK_DIM_1.CALLBACK_OFFER_TYPE
_CB_DIM_CALL_DIRECTION	The direction of the final callback interaction. One of the following values: CUSTOMER_TERMINATED - Outbound Callback scenarios in which the contact center is dialing out to the customer's number. CUSTOMER_ORIGINATED - Inbound Callback scenarios in which the contact center notifies the customer-facing application that it is time for the callback interaction, after which the application creates the interaction (such as a call or chat), obtaining the phone number if necessary. In this scenario, a customer call comes into the contact center as a regular inbound call, but it is recognized as the callback interaction.				CALLBACK_DIM_2.CALL_DIRECTION
_CB_DIM_CALL_DIRECTION	The direction of the final callback interaction. One of the following values: CUSTOMER_TERMINATED - Outbound Callback scenarios in which the contact center is dialing out to the customer's number. CUSTOMER_ORIGINATED - Inbound Callback scenarios in which the contact center notifies the customer-facing application that it is time for the callback interaction, after which the application creates the interaction (such as a call or chat), obtaining the phone number if necessary. In this scenario, a customer call comes into the contact center as a regular inbound call, but it is recognized as the callback interaction.				CALLBACK_DIM_2.CALL_DIRECTION
_CB_DIM_CALL_DIRECTION	The direction of the final callback interaction. One of the following values: CUSTOMER_TERMINATED - Outbound Callback scenarios in which the contact center is dialing out to the customer's number. CUSTOMER_ORIGINATED - Inbound Callback scenarios in which the contact center notifies the customer-facing application that it is time for the callback interaction, after which the application creates the interaction (such as a call or chat), obtaining the phone number if necessary. In this scenario, a customer call comes into the contact center as a regular inbound call, but it is recognized as the callback interaction.				CALLBACK_DIM_2.CALL_DIRECTION (referenced through CALLBACK_FACT.CALLBACK_DIM_2_KEY)
_CB_DIM_CALL_DIRECTION	The direction of the final callback interaction. One of the following values: CUSTOMER_TERMINATED - Outbound Callback scenarios in which the contact center is dialing out to the customer's number. CUSTOMER_ORIGINATED - Inbound Callback scenarios in which the contact center notifies the customer-facing application that it is time for the callback interaction, after which the application creates the interaction (such as a call or chat), obtaining the phone number if necessary. In this scenario, a customer call comes into the contact center as a regular inbound call, but it is recognized as the callback interaction.				CALLBACK_DIM_2.CALL_DIRECTION (referenced through CALLBACK_FACT.CALLBACK_DIM_2_KEY)
_CB_DIM_CHANNEL	The interaction channel from which the callback originated. One of the following values: IVR WEB MOBILE				CALLBACK_DIM_1.CHANNEL (referenced through CALLBACK_FACT.CALLBACK_DIM_1_KEY)
_CB_DIM_CHANNEL	The interaction channel from which the callback originated. One of the following values: IVR WEB MOBILE				CALLBACK_DIM_1.CHANNEL
_CB_DIM_CHANNEL	The interaction channel from which the callback originated. One of the following values: IVR WEB MOBILE				CALLBACK_DIM_1.CHANNEL
_CB_DIM_CHANNEL	The interaction channel from which the callback originated. One of the following values: IVR WEB MOBILE				CALLBACK_DIM_1.CHANNEL (referenced through CALLBACK_FACT.CALLBACK_DIM_1_KEY)
_CB_DIM_CONNECT_ORDER	The order in which the final callback interaction was connected. One of the following values: CUSTOMER_FIRST AGENT_FIRST_PREVIEW AGENT_FIRST_NO_PREVIEW				CALLBACK_DIM_1.CONNECT_ORDER (referenced through CALLBACK_FACT.CALLBACK_DIM_1_KEY)
_CB_DIM_CONNECT_ORDER	The order in which the final callback interaction was connected. One of the following values: CUSTOMER_FIRST AGENT_FIRST_PREVIEW AGENT_FIRST_NO_PREVIEW				CALLBACK_DIM_1.CONNECT_ORDER
_CB_DIM_CONNECT_ORDER	The order in which the final callback interaction was connected. One of the following values: CUSTOMER_FIRST AGENT_FIRST_PREVIEW AGENT_FIRST_NO_PREVIEW				CALLBACK_DIM_1.CONNECT_ORDER (referenced through CALLBACK_FACT.CALLBACK_DIM_1_KEY)
_CB_DIM_CONNECT_ORDER	The order in which the final callback interaction was connected. One of the following values: CUSTOMER_FIRST AGENT_FIRST_PREVIEW AGENT_FIRST_NO_PREVIEW				CALLBACK_DIM_1.CONNECT_ORDER
_CB_DIM_DIAL_DIALOG_RESULT	The result of the final dialog for the callback. One of the following values: RIGHT_PERSON RESCHEDULED CANCELLED TRANSFERRED_TO_RP PERSON CANCEL ERROR_TONE Important: If an error occurs during the callback outbound call, the value of _CB_DIM_FINAL_DIAL_RESULT might overlap with _CB_DIM_DIAL_DIALOG_RESULT.				CALLBACK_DIM_2.DIAL_DIALOG_RESULT (referenced through CALLBACK_FACT.CALLBACK_DIM_2_KEY)
_CB_DIM_DIAL_DIALOG_RESULT	The result of the final dialog for the callback. One of the following values: RIGHT_PERSON RESCHEDULED CANCELLED TRANSFERRED_TO_RP PERSON CANCEL ERROR_TONE Important: If an error occurs during the callback outbound call, the value of _CB_DIM_FINAL_DIAL_RESULT might overlap with _CB_DIM_DIAL_DIALOG_RESULT.				CALLBACK_DIM_2.DIAL_DIALOG_RESULT (referenced through CALLBACK_FACT.CALLBACK_DIM_2_KEY)
_CB_DIM_DIAL_DIALOG_RESULT	The result of the final dialog for the callback. One of the following values: RIGHT_PERSON RESCHEDULED CANCELLED TRANSFERRED_TO_RP PERSON				CALLBACK_DIM_2.DIAL_DIALOG_RESULT
_CB_DIM_DIAL_DIALOG_RESULT	The result of the final dialog for the callback. One of the following values: RIGHT_PERSON RESCHEDULED CANCELLED TRANSFERRED_TO_RP PERSON				CALLBACK_DIM_2.DIAL_DIALOG_RESULT
_CB_DIM_FINAL_DIAL_RESULT	The result of the final callback dialing attempt. One of the following values: BUSY NO_ANSWER ANSWERING_MACHINE ERROR_TONE FAX PERSON REDIAL_LIMIT_REACHED FAILED_TO_ESTABLISH_CUSTOMER_ORIGINATED_MEDIA PUSH_DELIVERY_CONFIRMED PUSH_SEND_ERROR PUSH_DELIVERY_NOT_CONFIRMED USERORIGINATED_CONNECTED Note: FAILED_TO_ESTABLISH_CUSTOMER_ORIGINATED_MEDIA is a result that must be reported by the user application; otherwise, there is no CTI data that will enable Genesys Callback to identify this result.				CALLBACK_DIM_2.FINAL_DIAL_RESULT
_CB_DIM_FINAL_DIAL_RESULT	The result of the final callback dialing attempt. One of the following values: BUSY NO_ANSWER ANSWERING_MACHINE ERROR_TONE FAX PERSON REDIAL_LIMIT_REACHED FAILED_TO_ESTABLISH_CUSTOMER_ORIGINATED_MEDIA PUSH_DELIVERY_CONFIRMED PUSH_SEND_ERROR PUSH_DELIVERY_NOT_CONFIRMED USERORIGINATED_CONNECTED Note: FAILED_TO_ESTABLISH_CUSTOMER_ORIGINATED_MEDIA is a result that must be reported by the user application; otherwise, there is no CTI data that will enable Genesys Callback to identify this result.				CALLBACK_DIM_2.FINAL_DIAL_RESULT
_CB_DIM_FINAL_DIAL_RESULT	The result of the final callback dialing attempt. One of the following values: CREATE_CALL_ERROR BUSY NO_ANSWER ANSWERING_MACHINE ERROR_TONE FAX PERSON CANCEL CONNECTED FAILED_TO_ESTABLISH_CUSTOMER_ORIGINATED_MEDIA PUSH_DELIVERY_CONFIRMED PUSH_SEND_ERROR PUSH_DELIVERY_NOT_CONFIRMED USERORIGINATED_CONNECTED REDIAL_LIMIT_REACHED ABANDONED_IN_QUEUE FAIL UNKNOWN RESCHEDULED FAIL_FAX_REACHED Notes: 1. FAILED_TO_ESTABLISH_CUSTOMER_ORIGINATED_MEDIA is a result that must be reported by the user application; otherwise, there is no CTI data that will enable Genesys Callback to identify this result. 2. CANCEL is set when the on_dial plugin returned action=CANCEL.				CALLBACK_DIM_2.FINAL_DIAL_RESULT (referenced through CALLBACK_FACT.CALLBACK_DIM_2_KEY)
_CB_DIM_FINAL_DIAL_RESULT	The result of the final callback dialing attempt. One of the following values: CREATE_CALL_ERROR BUSY NO_ANSWER ANSWERING_MACHINE ERROR_TONE FAX PERSON CANCEL CONNECTED FAILED_TO_ESTABLISH_CUSTOMER_ORIGINATED_MEDIA PUSH_DELIVERY_CONFIRMED PUSH_SEND_ERROR PUSH_DELIVERY_NOT_CONFIRMED USERORIGINATED_CONNECTED REDIAL_LIMIT_REACHED ABANDONED_IN_QUEUE FAIL UNKNOWN RESCHEDULED FAIL_FAX_REACHED Notes: 1. FAILED_TO_ESTABLISH_CUSTOMER_ORIGINATED_MEDIA is a result that must be reported by the user application; otherwise, there is no CTI data that will enable Genesys Callback to identify this result. 2. CANCEL is set when the on_dial plugin returned action=CANCEL.				CALLBACK_DIM_2.FINAL_DIAL_RESULT (referenced through CALLBACK_FACT.CALLBACK_DIM_2_KEY)
_CB_DIM_FINAL_TARGET	The routing target that was used to find the agent.				CALLBACK_DIM_3.FINAL_TARGET (referenced through CALLBACK_FACT.CALLBACK_DIM_3_KEY)
_CB_DIM_FINAL_TARGET	The routing target that was used to find the agent.				CALLBACK_DIM_3.FINAL_TARGET
_CB_DIM_FINAL_TARGET	The routing target that was used to find the agent.				CALLBACK_DIM_3.FINAL_TARGET
_CB_DIM_FINAL_TARGET	The routing target that was used to find the agent.				CALLBACK_DIM_3.FINAL_TARGET (referenced through CALLBACK_FACT.CALLBACK_DIM_3_KEY)
_CB_DIM_OFFER_TIMING	Specifies whether the callback offer was made during operational (business) or non-operational hours. One of the following values: ON-HOURS OFF-HOURS				CALLBACK_DIM_2.OFFER_TIMING (referenced through CALLBACK_FACT.CALLBACK_DIM_2_KEY)
_CB_DIM_OFFER_TIMING	Specifies whether the callback offer was made during operational (business) or non-operational hours. One of the following values: ON-HOURS OFF-HOURS				CALLBACK_DIM_2.OFFER_TIMING
_CB_DIM_OFFER_TIMING	Specifies whether the callback offer was made during operational (business) or non-operational hours. One of the following values: ON-HOURS OFF-HOURS				CALLBACK_DIM_2.OFFER_TIMING (referenced through CALLBACK_FACT.CALLBACK_DIM_2_KEY)
_CB_DIM_OFFER_TIMING	Specifies whether the callback offer was made during operational (business) or non-operational hours. One of the following values: ON-HOURS OFF-HOURS				CALLBACK_DIM_2.OFFER_TIMING
_CB_DIM_TYPE	The type of callback the customer requested. One of the following values: IMMEDIATE - The interaction is created right away while the customer is waiting for the agent (in an online chat session or waiting for a voice call). WAIT_FOR_AGENT - The interaction is delayed until the agent is about to become available or actually becomes available (as in an agent first scenario). SCHEDULED - The time for the callback interaction is negotiated with the customer. CANCELLED - The callback request is canceled, for any reason, either by the customer (before the agent is connected) or by the system (or an administrator).				CALLBACK_DIM_1.CALLBACK_TYPE
_CB_DIM_TYPE	The type of callback the customer requested. One of the following values: IMMEDIATE - The interaction is created right away while the customer is waiting for the agent (in an online chat session or waiting for a voice call). WAIT_FOR_AGENT - The interaction is delayed until the agent is about to become available or actually becomes available (as in an agent first scenario). SCHEDULED - The time for the callback interaction is negotiated with the customer. CANCELLED - The callback request is canceled, for any reason, either by the customer (before the agent is connected) or by the system (or an administrator).				CALLBACK_DIM_1.CALLBACK_TYPE
_CB_DIM_TYPE	The type of callback the customer requested. One of the following values: IMMEDIATE - The interaction is created right away while the customer is waiting for the agent (in an online chat session or waiting for a voice call). WAIT_FOR_AGENT - The interaction is delayed until the agent is about to become available or actually becomes available (as in an agent first scenario). SCHEDULED - The time for the callback interaction is negotiated with the customer.				CALLBACK_DIM_1.CALLBACK_TYPE (referenced through CALLBACK_FACT.CALLBACK_DIM_1_KEY)
_CB_DIM_TYPE	The type of callback the customer requested. One of the following values: IMMEDIATE - The interaction is created right away while the customer is waiting for the agent (in an online chat session or waiting for a voice call). WAIT_FOR_AGENT - The interaction is delayed until the agent is about to become available or actually becomes available (as in an agent first scenario). SCHEDULED - The time for the callback interaction is negotiated with the customer.				CALLBACK_DIM_1.CALLBACK_TYPE (referenced through CALLBACK_FACT.CALLBACK_DIM_1_KEY)
_CB_DIM_VQ	The virtual queue used to find the target agent. Genesys Info Mart uses this value in combination to identify the RESOURCE_KEY to use.				CALLBACK_FACT.RESOURCE_KEY
_CB_DIM_VQ	The virtual queue used to find the target agent. Genesys Info Mart uses this value in combination to identify the RESOURCE_KEY to use.				CALLBACK_FACT.RESOURCE_KEY

Showing 1 to 50 of 194 entries

Previous1234Next