Tferrera

• Logging in to Workspace Agent Desktop

[+] Show video: Logging in to Workspace

• Using the status controls

[+] Show video: Status Controls

• Quick tour of the Main Window

[+] Show video: Main View Overview

Handling voice calls

• Taking a Voice Call

[+] Watch video: Taking a Voice Call

• Transferring a call to an Agent Group

[+] Watch video: Transferring to an Agent Group

• How to make a new call

[+] Watch video: Finding a Contact

Using a web phone

• Web Phone Browser Communications Overview

[+] Watch video: Using a Web Phone

• Using the Browser Communications Diagnostics Tool to Troubleshoot Call Quality Problems-147041627

[+] Watch video: Troubleshooting call quality issues

[+] Show video: Logging in to Workspace

[+] Show video: Logging in to Workspace

Logging in and going Ready

• Logging in to Workspace Agent Desktop
• Using the status controls
• Quick tour of the Main Window

	[+] Show video: Logging in to Workspace		[+] Show video: Status Controls
	[+] Show video: Main View Overview

Agent learning basics

Agent learning basics

Want quick video tutorials? See our "How To" Videos collection!

Want quick video tutorials? See our "How To" Videos collection!

Want quick video tutorials? See our "How To" Videos collection!

Want quick video tutorials? See our "How To" Videos collection!

Logging in and going Ready

• Logging in to Workspace Agent Desktop

[+] Show video: Logging in to Workspace

• Logging in to Workspace Agent Desktop

[+] Show video: Logging in to Workspace

• Logging in to Workspace Agent Desktop

[+] Show video: Logging in to Workspace

Logging in and going Ready

• Logging in to Workspace Agent Desktop

[+] Show video: Logging in to Workspace

• Logging in to Workspace Agent Desktop

[+] Show video: Logging in to Workspace

• Logging in to Workspace Agent Desktop

[+] Show video: Logging in to Workspace

Logging in and going Ready

• Logging in to Workspace Agent Desktop

[+] Show video: Logging in to Workspace

* Logging in to Workspace Agent Desktop

[+] Show video: Logging in to Workspace

• Logging in to Workspace Agent Desktop

[+] Show video: Logging in to Workspace

Logging in and going Ready

• Logging in to Workspace Agent Desktop

[+] Show video: Logging in to Workspace

* Logging in to Workspace Agent Desktop

[+] Show video: Logging in to Workspace

* Logging in to Workspace Agent Desktop

[+] Show video: Logging in to Workspace

[+] Watch videos:

[+] Watch videos:

Check out this video about how to handle a phone call!