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= DNs=
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{{Template:PEC_Migrated}}
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{{BEC_Head
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|context=
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DNs are communication devices, uniquely identified by their directory numbers (DNs), where customer voice interactions<!-- (for example, telephone calls or e-mails)--> reside and are handled.
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Because most types of DNs represent the actual devices of the telephone system, their specification in the Configuration Database must always correspond to their Switch settings. Remember that Platform Administration has no way of verifying this correspondence.
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|dimension=Agent_setup
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}}
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As a general rule, changes made to DN configurations in the Configuration Database must always follow the changes made to DNs within the telephone system, and never the other way around.
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<div class="cloud-tabberlive-wrapper">
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<tabber>
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Overview=
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<div class="cloud-wrapper">
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<h2>Display Options</h2>
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<div class="cloud-left">
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The '''DNs''' list shows the DNs that are in your environment.
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{{NoteFormat|
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<ul>
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<li>The '''Switches''' list displays when you select '''DNs''' in Configuration Manager. To access the '''DNs''' list, you must first select a Switch object and then a DN folder.</li>
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<li>DNs that are disabled appear grayed out in the list.</li>
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</ul>}}
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You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order. You can add or remove columns by clicking '''Select Columns'''.
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Click '''Group By''' to group objects by various criteria.
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To select or de-select multiple objects at once, click '''Select'''.
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</div>
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</div>
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|-|
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Procedures=
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<div class="cloud-wrapper">
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<h2>Possible Procedures from this Panel</h2>
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<div class="cloud-left">
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To create a new DN object, click '''New'''. To view or edit details of an existing object, click on the name of the object, or click the check box beside an object and click '''Edit'''.
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To delete one or more objects, click the check box beside the object(s) in the list and click '''Delete'''. You can also delete individual objects by clicking on the object and then clicking '''Delete'''.
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{{NoteFormat|When you delete a DN, it is removed from the Configuration Database and from any DN Group of which it is a member. If you want to remove only the DN from a DN Group of which it is a member, but leave it still existing in the Configuration Database and available for assignment to another DN Group, you must remove it from the DNs tab of the DN Group.}}
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Otherwise, click '''More''' to perform the following tasks:
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<ul>
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<li>'''Clone'''&mdash;Copy a DN.</li>
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<li>'''Move To'''&mdash;Move a DN to another folder.</li>
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<li>Enable or disable DNs.</li>
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<li>Create a folder.</li>
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</ul>
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Click on the name of a DN to view additional information about the object.
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<section begin=Creating DN Objects/>
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===Creating DN Objects===
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To create a DN object, perform the following actions:
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<ol>
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<li>In the header, click '''Configuration'''.</li>
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<li>Under the '''Switching''' heading, click '''DNs'''. The '''Switches''' list displays.</li>
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<li>Click the Switch object in which you wish to create a DN.</li>
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<li>Click the DN folder in which you wish to create a DN.</li>
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<li>Click '''New'''.</li>
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<li>Enter the following information. For some fields, you can either enter the name of a value or click '''Browse''' to select a value from a list:
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<ul>
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<li>'''Number'''&mdash;A directory number assigned to this DN within the Switch. You must specify a value for this property, and that value must be unique within the Switch for all DN types. Once you set the value, you cannot change it. <!--Genesys Administrator Extension does not verify the correspondence between the numbers assigned to DNs and the switch's numbering plan defined by the '''DN Range''' property of the Switch. If, according to T-Server specifications, such correspondence is important in an environment, make sure that the specified '''DN Range''' covers all DN numbers that are defined within the Switch in question.--></li>
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<li>'''Type'''&mdash;The type of the DN. This value must be set to '''Extension'''.</li>
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<li>'''Switch'''&mdash;The Switch to which this DN belongs. This value is automatically set, based on the Switch being viewed in the '''DNs''' list.</li>
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<li>'''Association'''&mdash;N/A</li>
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<li>'''Register'''&mdash;N/A <!--Indicates whether T-Server must register this DN within the Switch. You must specify a value for this property. From the drop-down menu, select one of the following values:
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<ul>
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<li>'''False'''&mdash;T-Server should never register the DN in question on the Switch, but process it locally.</li>
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<li>'''True'''&mdash;T-Server should always register the DN on the Switch during T-Server startup or reconnection.</li>
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<li>'''On-Demand'''&mdash;T-Server should register the DN only when a T-Server client requests the registration.
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Consult T-Server documentation for more information.</li>
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</ul></li>-->
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<li>'''Alias'''&mdash;N/A</li>
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<li>'''Route Type'''&mdash;N/A</li>
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<li>'''[[DNGroup|DN Group]]'''&mdash;The DN Group to which this DN belongs.</li>
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<li>'''Override'''&mdash;N/A</li>
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<li>'''Login ID'''&mdash;N/A</li>
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<li>'''Switch-specific Type'''&mdash;N/A</li>
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<li>'''Number of Trunks'''&mdash;N/A</li>
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<li>'''Tenant'''&mdash;N/A</li>
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<li>'''State Enabled'''&mdash;If selected, indicates that the object is in regular operating condition and can be used without any restrictions.</li>
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</ul></li>
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<li>Click '''Save'''.</li>
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</ol>
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<section end=Creating DN Objects/>
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</div>
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</div>
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<!--
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DN Types=
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<div class="cloud-wrapper">
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<h2>Types of DNs</h2>
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<div class="cloud-left">
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{|
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! '''DN Type'''
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! '''Description'''
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|-
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| '''Access Resource'''
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| A Switch access resource to be used in a multi-site environment for external routing.
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|-
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| '''ACD Position'''
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|  An extension designated for customer interactions only.
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|-
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| '''ACD Queue'''
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| A device in a Switch, typically associated with a number of targets, where customer interactions wait while the control system is
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looking for an available target.
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|-
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| '''Call Processing Port'''
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| An extension connected to a call-processing equipment port.
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|-
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| '''Chat'''
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| A Chat address.
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|-
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| '''CoBrowse'''
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| A Co-Browse address.
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|-
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| '''Communication DN'''
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| A virtual device that applications use to communicate with each other through the User Event mechanism.
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|-
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| '''E-mail Address'''
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| An e-mail address.
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|-
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| '''Extension'''
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| A regular extension line.
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|-
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| '''External Routing Point'''
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| An ISCC (Inter Server Call Control) resource dedicated to supporting the external routing and call overflow functions.
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|-
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| '''Fax'''
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| An extension connected to a fax machine.
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|-
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| '''Mixed'''
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| An extension line that can be used as both an Extension and an ACD Position.
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|-
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| '''Mobile Station'''
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| A mobile station.
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|-
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| '''Modem'''
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| An extension connected to data communication equipment.
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|-
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| '''Music Port'''
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| A music source.
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|-
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| '''Network Destination'''
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| A destination number in network routing.
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|-
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| '''Routing Point'''
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| A device in a Switch, not associated with any particular target, where customer interactions wait while a routing application is making routing decisions.
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|-
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| '''Routing Queue'''
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| A telephony device that can be used as both a Routing Point and an ACD Queue.
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|-
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| '''Service Number'''
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| A service number used as a Routing Point in network routing.
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|-
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| '''Tie Line'''
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| A direct communication channel between two Switches of a private telephone network.
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|-
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| '''Tie Line Group'''
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| A group of tie lines forming one route.
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|-
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| '''Trunk'''
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| A communication channel between the public telephone network and a private telephone network.
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|-
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| '''Trunk Group'''
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| A group of trunks forming one route.
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|-
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| '''Video over IP Port'''
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| A video channel.
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|-
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| '''Virtual Queue'''
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| A virtual device, created and maintained by the switch, with activity identical to an ACD Queue.
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|-
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| '''Virtual Routing Point'''
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| A virtual device, created and maintained by the switch, with activity identical to a Routing Point.
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|-
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| '''Voice Mail'''
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| A voice mail channel.
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|-
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| '''Voice over IP Port'''
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| A Voice over IP (VoIP) Port.
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|-
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| '''Voice over IP Service'''
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| A VoIP Service.
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|-
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| '''Voice Treatment Port'''
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| An extension connected to an electronic audio equipment port (for example, IVR).
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|-
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| '''Workflow'''
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| A Workflow resource.
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|}
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</div>
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</div>-->
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</tabber>
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</div>
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[[Category:V:PSAAS:Julie]]

Latest revision as of 22:43, June 21, 2020

DNs

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.



DNs are communication devices, uniquely identified by their directory numbers (DNs), where customer voice interactions reside and are handled.

Because most types of DNs represent the actual devices of the telephone system, their specification in the Configuration Database must always correspond to their Switch settings. Remember that Platform Administration has no way of verifying this correspondence.

Related Topics

As a general rule, changes made to DN configurations in the Configuration Database must always follow the changes made to DNs within the telephone system, and never the other way around.

Display Options

The DNs list shows the DNs that are in your environment.

Important
  • The Switches list displays when you select DNs in Configuration Manager. To access the DNs list, you must first select a Switch object and then a DN folder.
  • DNs that are disabled appear grayed out in the list.

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order. You can add or remove columns by clicking Select Columns.

Click Group By to group objects by various criteria.

To select or de-select multiple objects at once, click Select.

Possible Procedures from this Panel

To create a new DN object, click New. To view or edit details of an existing object, click on the name of the object, or click the check box beside an object and click Edit.

To delete one or more objects, click the check box beside the object(s) in the list and click Delete. You can also delete individual objects by clicking on the object and then clicking Delete.

Important
When you delete a DN, it is removed from the Configuration Database and from any DN Group of which it is a member. If you want to remove only the DN from a DN Group of which it is a member, but leave it still existing in the Configuration Database and available for assignment to another DN Group, you must remove it from the DNs tab of the DN Group.

Otherwise, click More to perform the following tasks:

  • Clone—Copy a DN.
  • Move To—Move a DN to another folder.
  • Enable or disable DNs.
  • Create a folder.

Click on the name of a DN to view additional information about the object.


Creating DN Objects

To create a DN object, perform the following actions:

  1. In the header, click Configuration.
  2. Under the Switching heading, click DNs. The Switches list displays.
  3. Click the Switch object in which you wish to create a DN.
  4. Click the DN folder in which you wish to create a DN.
  5. Click New.
  6. Enter the following information. For some fields, you can either enter the name of a value or click Browse to select a value from a list:
    • Number—A directory number assigned to this DN within the Switch. You must specify a value for this property, and that value must be unique within the Switch for all DN types. Once you set the value, you cannot change it.
    • Type—The type of the DN. This value must be set to Extension.
    • Switch—The Switch to which this DN belongs. This value is automatically set, based on the Switch being viewed in the DNs list.
    • Association—N/A
    • Register—N/A
    • Alias—N/A
    • Route Type—N/A
    • DN Group—The DN Group to which this DN belongs.
    • Override—N/A
    • Login ID—N/A
    • Switch-specific Type—N/A
    • Number of Trunks—N/A
    • Tenant—N/A
    • State Enabled—If selected, indicates that the object is in regular operating condition and can be used without any restrictions.
  7. Click Save.

This page was last edited on June 21, 2020, at 22:43.
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