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| − | < | + | = Survey Blocks = |
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| + | These blocks are used to manage surveys offered to customers. | ||
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| + | [[file:des_palette_survey.png|link=]] | ||
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| + | Use the links below to learn more about each block. | ||
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| + | ===[[Survey|Setup Survey]]=== | ||
| + | Sets up a survey for the customer. | ||
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| + | Used in: '''Initialization''', '''Self Service''', '''Assisted Service''' * | ||
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| + | <nowiki>*</nowiki> Surveys are typically offered during the '''Self Service''' phase and completed by an accepting customer after they have finished interacting with an agent in the '''Assisted Service''' phase. But if you have set up your survey to be '''Immediate''', the customer can complete the actual survey while still in the '''Self Service''' phase of the application. | ||
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| + | [[Category:V:PSAAS:Julie]] | ||
Latest revision as of 23:20, June 21, 2020
Survey Blocks
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.
These blocks are used to manage surveys offered to customers.
Use the links below to learn more about each block.
Setup Survey
Sets up a survey for the customer.
Used in: Initialization, Self Service, Assisted Service *
* Surveys are typically offered during the Self Service phase and completed by an accepting customer after they have finished interacting with an agent in the Assisted Service phase. But if you have set up your survey to be Immediate, the customer can complete the actual survey while still in the Self Service phase of the application.
This page was last edited on June 21, 2020, at 23:20.
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