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= WFM Metrics=
 
= WFM Metrics=
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Find everything you need to know about Workforce Management (WFM) metrics, by clicking on these topic links:
 
Find everything you need to know about Workforce Management (WFM) metrics, by clicking on these topic links:

Latest revision as of 23:02, June 21, 2020

WFM Metrics

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.



Find everything you need to know about Workforce Management (WFM) metrics, by clicking on these topic links:

Important
Enabling the use of WFM statistics and metrics in your environment might require assistance from Genesys Professional Services. For more information, contact Genesys Customer Care.


Tip
A period in these metrics refers to the specific granularity of the report being run. For Intra-day granularity a period is 15 minutes; for Daily granularity a period is 1 day; and so on.
This page was last edited on June 21, 2020, at 23:02.
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