Documentation:PSAAS:Administrator:GWCCookies:Julie

Cookie Usage

Important

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The following is a list of cookies used by Genesys Widgets.

Important

Genesys Widgets never stores Personally Identifiable Information (PII) in its cookies.

App

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ClickToCall

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_genesys.widgets.clicktocall.state.phone_number
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_genesys.widgets.clicktocall.state.access_code

Console

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_genesys.widgets.console.commandPlugin
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_genesys.widgets.console.eventPlugin
_genesys.widgets.console.event
_genesys.widgets.console.optionsArea
_genesys.widgets.console.activeSubscriptions
_genesys.widgets.console.windowPosition

KnowledgeCenter

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_genesys.widgets.knowledgecenter.state.keys

WebChat

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_genesys.widgets.webchat.state.keys
_genesys.widgets.webchat.state.ping
_genesys.widgets.webchat.metaData
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_genesys.widgets.webchat.state.filters
_genesys.widgets.webchat.state.session
_genesys.widgets.webchat.state.minimized
_genesys.widgets.webchat.autoInvite.disabled
_genesys.widgets.webchat.state.unreadMessages
_genesys.widgets.webchat.state.lastMessageCountRead
_genesys.widgets.webchat.state.asyncUnreadMessageCount
_genesys.widgets.webchat.state.pureengage-v3-rest.session
_genesys.widgets.webchat.state.pureengage-v3-rest.keys
_genesys.widgets.webchat.state.pureengage-v3-rest.index
_genesys.widgets.webchat.state.pureengage-v3-rest.open
_genesys.widgets.webchat.state.purecloud-v2-sockets.JWtoken
_genesys.widgets.webchat.state.purecloud-v2-sockets.ConversationID
_genesys.widgets.webchat.state.purecloud-v2-sockets.MemberID
_genesys.widgets.webchat.state.purecloud-v2-sockets.WS_URL
_genesys.widgets.webchat.state.purecloud-v2-sockets.LastMsgId