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= DN Groups=
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DN Groups are logical groupings of [[DN|DNs]]. You can use DN Groups in network-level routing algorithms and in some types of statistics.
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Although a DN Group can contain DNs that belong to a number of different Switches, you can receive correct statistical information about this DN Group only if the reporting applications connect to the servers associated with those Switches.
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<div class="cloud-tabberlive-wrapper">
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<tabber>
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Overview=
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<div class="cloud-wrapper">
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<h2>Display Options</h2>
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<div class="cloud-left">
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The '''DN Groups''' list shows the DN Groups that are in your environment.
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{{NoteFormat|DN Groups that are disabled appear grayed out in the list.}}
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You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order. You can add or remove columns by clicking '''Select Columns'''.
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To select or de-select multiple objects at once, click '''Select'''.
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</div>
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</div>
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Creating=
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<div class="cloud-wrapper">
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<h2>Creating DN Groups</h2>
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<div class="cloud-left">
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To create a new DN Group object, click the '''New''' button. To view or edit details of an existing object, click the name of the object, or click the check box beside an object and click the '''Edit''' button.
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To delete one or more objects, click the check box beside the object(s) in the list and click the '''Delete''' button. You can also delete individual objects by clicking on the object and then clicking the '''Delete''' button.
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{{NoteFormat|When you delete a DN Group, only the DN Group object itself is removed from the Configuration Database. Its member DN objects are not deleted.|<style(default)>}}
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Otherwise, click the '''More''' button to perform the following tasks:
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<ul>
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<li>'''Clone'''&mdash;Copy a DN Group.</li>
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<li>'''Move To'''&mdash;Move a DN Group to another folder.</li>
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<li>Enable or disable DN Groups.</li>
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<li>Create a folder.</li>
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</ul>
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Click the name of a DN Group to view additional information about the object.
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===Creating DN Group Objects===
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To create a DN Group object, perform the following actions:
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<ol>
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<li>Go to '''Configuration''' > '''System''' > '''Configuration Manager'''.</li>
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<li>Click '''DN Groups'''. The '''DN Groups''' list displays.</li>
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<li>Click the '''New''' button.</li>
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<li>Enter the following information. For some fields, you can either enter the name of a value or click the
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'''Browse''' button to select a value from a list:
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<ul>
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<li>'''Name'''&mdash;The name of the DN Group. You must specify a value for this property, and that value must be unique within the Configuration Database (in an enterprise environment) or within the Tenant (in a multi-tenant environment). You cannot change this value as long as this DN Group contains at least one DN.</li>
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<li>'''Type'''&mdash;The type of the DN Group. Once you set the value, you cannot change it.</li>
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<li>'''Capacity Table'''&mdash;This field applies only for the Enterprise Routing Solution. It is the Capacity Table associated with this DN Group. Refer to Enterprise Routing Solution documentation for more information.</li>
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<li>'''Quota Table'''&mdash;This field applies only for the Enterprise Routing Solution. It is the Quota Table associated with this DN Group. Refer to Enterprise Routing Solution documentation for more information.</li>
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<li>'''Tenant'''&mdash;N/A</li>
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<li>'''State Enabled'''&mdash;If selected, indicates that the object is in regular operating condition and can be used without any restrictions.</li>
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</ul></li>
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<li>The '''Origination DNs''' tab lists [[DN|DNs]] from which calls can be routed or diverted to this Agent Group. You can include DNs of the following types into this list: '''Routing Point''', '''External Routing Point''', '''Service Number''', '''Routing Queue''', '''ACD Queue''', '''Virtual Queue''', or '''Virtual Routing Point'''.</li>
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<li>In the '''DNs''' tab, click the '''Add''' button to add a DN to this DN Group. In the pop-up window, you can [[DN#t-1|create a new object]] by clicking the '''New''' button.</li>
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<li>Perform one of the following actions after you have added a DN to the DN Group:
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<ul>
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<li>Click the '''Save''' button to accept the changes and return to the object list.</li>
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<li>Click the '''Apply''' button to accept the changes and remain in the tab.</li>
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<li>Click the '''Cancel''' button to discard the changes.</li>
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</ul></li>
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<li>Click the '''Save''' button.</li>
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</ol>
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</div>
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</div>
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DN Group Types=
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<div class="cloud-wrapper">
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<h2>Types of DN Groups</h2>
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<div class="cloud-left">
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The following are DN Group types and types of DNs that you can include in a group:
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{|
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! DN Group Type
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! Compatible DN Types
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|-
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| '''ACD Queues'''
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| ACD Queue, Routing Queue, and Virtual Queue
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|-
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| '''Network Ports'''
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| Network Destination
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|-
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| '''Routing Points'''
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| Routing Point, External Routing Point, Routing Queue, and Virtual Routing Point
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|-
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| '''Service Numbers'''
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| Service Number
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|-
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| '''Single Ports'''
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| Extension, ACD Position, Call Processing Port, Music Port, Communication DN, E-mail Address, Modem, Fax, Chat, CoBrowse, Voice over IP Port, Video over IP Port, Voice Treatment Port, and Voice Mail
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|}
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</div>
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[[Category:V:PSAAS:Julie]]

Latest revision as of 01:42, June 22, 2020

DN Groups

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Supervisors.


DN Groups are logical groupings of DNs. You can use DN Groups in network-level routing algorithms and in some types of statistics.

Although a DN Group can contain DNs that belong to a number of different Switches, you can receive correct statistical information about this DN Group only if the reporting applications connect to the servers associated with those Switches.

Display Options

The DN Groups list shows the DN Groups that are in your environment.

Important
DN Groups that are disabled appear grayed out in the list.

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order. You can add or remove columns by clicking Select Columns.

To select or de-select multiple objects at once, click Select.

This page was last edited on June 22, 2020, at 01:42.
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