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= Agent Skills=
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<div class="cloud-tabberlive-wrapper">
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<tabber>
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Overview=
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<div class="cloud-wrapper">
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<h2>Display Options</h2>
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The '''Skills''' list shows the Skills that are in your environment.
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{{NoteFormat|Skills that are disabled will appear grayed out in the list.}}
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You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order.
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To select or de-select multiple objects at once, click '''Select'''.
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Add/Remove=
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<h2>Add or Remove Skills for an Agent</h2>
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<div class="cloud-left">
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To add or remove skills for an Agent's profile, perform the following actions:
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<ol>
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<li>In the header, click '''Configuration'''.</li>
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<li>Under the '''Accounts''' heading, click '''Persons'''.</li>
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<li>Select the Agent to be modified.</li>
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<li>Select the '''Skills''' tab.</li>
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<li>Add or Remove skills for this agent.</li>
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<li>Press '''Save'''</li></ol>
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[[Category:V:PSAAS:Julie]]

Latest revision as of 01:41, June 22, 2020

Agent Skills

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Supervisors.



Display Options

The Skills list shows the Skills that are in your environment.

Important
Skills that are disabled will appear grayed out in the list.

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order.

To select or de-select multiple objects at once, click Select.

Add or Remove Skills for an Agent

To add or remove skills for an Agent's profile, perform the following actions:

  1. In the header, click Configuration.
  2. Under the Accounts heading, click Persons.
  3. Select the Agent to be modified.
  4. Select the Skills tab.
  5. Add or Remove skills for this agent.
  6. Press Save




This page was last edited on June 22, 2020, at 01:41.
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