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| − | + | = Predictive Routing Reports and Dashboards= | |
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| + | This page describes reports and dashboards you can use to learn more about how Genesys Predictive Routing (GPR) is used in your contact center, including information about how it impacts customer experience, wait times, issue resolution rates, and other key metrics. Reports in the '''Predictive''' folder are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
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| + | {{NoteFormat|Some CX Insights reports can return empty data if they depend on a solution that is not deployed for you, or is not available in the cloud. For example, this applies to reports and dashboards in the '''Chat''', '''Chat bot''', and '''Predictive Routing''' folders.}} | ||
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| + | {{AnchorDiv|GPRReports}} | ||
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| + | |title=About Predictive Routing reports and dashboards | ||
| + | |text=The following reports and dashboards are available in the '''CX Insights''' > '''Predictive Routing''' folder: | ||
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| + | *[[HRCXIGPRAHTQ|Predictive Routing - AHT & Queue Dashboard]] | ||
| + | *[[HRCXIGPRMdlEfcncy|Predictive Routing - Model Efficiency Dashboard]] | ||
| + | *[[HRCXIPredictiveABTstng|Predictive Routing A/B Testing Report]] | ||
| + | *[[HRCXIGPRAgntOcpncy|Predictive Routing Agent Occupancy Dashboard]] | ||
| + | *[[HRCXIPredictiveDtl|Predictive Routing Detail Report]] | ||
| + | *[[HRCXIPredictiveOprtnl|Predictive Routing Operational Report]] | ||
| + | *[[HRCXIPredictiveQStat|Predictive Routing Queue Statistics Report]] | ||
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| + | |media1=HRCXIFolderPredictiveRouting.png | ||
| + | }} | ||
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| + | [[Category:V:PSAAS:Julie]] | ||
Latest revision as of 01:04, June 22, 2020
Predictive Routing Reports and Dashboards
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.
This page describes reports and dashboards you can use to learn more about how Genesys Predictive Routing (GPR) is used in your contact center, including information about how it impacts customer experience, wait times, issue resolution rates, and other key metrics. Reports in the Predictive folder are ready-to-use, but as always, can be modified to suit your specific business needs.
Important
Some CX Insights reports can return empty data if they depend on a solution that is not deployed for you, or is not available in the cloud. For example, this applies to reports and dashboards in the Chat, Chat bot, and Predictive Routing folders.About Predictive Routing reports and dashboards
The following reports and dashboards are available in the CX Insights > Predictive Routing folder:
This page was last edited on June 22, 2020, at 01:04.
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