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= Forecast Scenarios=
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After you create a forecast scenario using the [[NwFrcstWz|New Forecast Wizard]], use the [[FSFrcstScnVw|Forecast Scenarios View]] to open the forecast scenario.
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<ol>
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<li>Select '''Forecast''' from the '''Home''' menu on the toolbar.</li>
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<li>Select '''Scenarios''' from the '''Forecast''' menu.</li>
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<li>Select a scenario from the list in the data pane, and open it by clicking the open icon ([[File: WM_851_icon-open.png|link=]]) in the toolbar or by double-clicking the scenario itself.</li>
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<li>Select the open scenario's name from the '''Forecast''' menu on the toolbar.
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{{NoteFormat|All open scenarios appear on the menu.|2}}</li>
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<li>Select one of these views from the &lt;<tt>selected scenario name</tt>&gt; menu:
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{|
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|-
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| [[FSScnVlmsVw|Volumes]]
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| Enables you to build, view, and edit a scenario's interaction volume and average handle time.
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|-
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| [[ScnStffgVw|Staffing]]
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| Enables you to build, view, and edit a scenario's calculated and required staffing.
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|-
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| [[ScnGrphsVw|Graphs]]
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| Displays your choice of statistics for this forecast, using line charts.
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|-
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| [[FrcstScnOhdsVw|Overheads]]
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| Displays the weekly shrinkage forecast for a selectable period.
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|}
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</li>
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<li>In the '''Objects''' tree, select an activity, site, business unit or enterprise.</li>
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</ol>
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== Working with Forecast Scenarios==
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From the Forecast Scenarios view you can:
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*View interaction volume and AHT forecasts in the [[FSScnVlmsVw|Scenario Volumes view]] or create interaction volume and/or AHT forecasts using the [[VlmBldWiz|Forecast Volumes Build Wizard]].
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*View staffing forecasts in the [[ScnStffgVw|Scenario Staffing view]] or create staffing forecasts using the [[StffgBldWzd|Staffing Build Wizard]].
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*View the forecast scenario in graph format.
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*[[AddCmmtFrcst|Add comments]] to the forecast scenario.
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*[[PblshExtrFrcsts|Publish forecast scenarios]] to the Master Forecast or [[PblshExtrFrcsts|extract]] from the Master Forecast into a forecast scenario.
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Some restrictions apply when viewing or deleting Forecast scenarios:
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*Users must have access to at least one Activity in the Forecast scenario to see it.
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*Users must have access to all Activities in the Forecast scenario to delete it.
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[[Category:V:PSAAS:Julie]]

Latest revision as of 02:11, June 22, 2020

Forecast Scenarios

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.



After you create a forecast scenario using the New Forecast Wizard, use the Forecast Scenarios View to open the forecast scenario.

  1. Select Forecast from the Home menu on the toolbar.
  2. Select Scenarios from the Forecast menu.
  3. Select a scenario from the list in the data pane, and open it by clicking the open icon (WM 851 icon-open.png) in the toolbar or by double-clicking the scenario itself.
  4. Select the open scenario's name from the Forecast menu on the toolbar.
    Tip
    All open scenarios appear on the menu.
  5. Select one of these views from the <selected scenario name> menu:
    Volumes Enables you to build, view, and edit a scenario's interaction volume and average handle time.
    Staffing Enables you to build, view, and edit a scenario's calculated and required staffing.
    Graphs Displays your choice of statistics for this forecast, using line charts.
    Overheads Displays the weekly shrinkage forecast for a selectable period.
  6. In the Objects tree, select an activity, site, business unit or enterprise.

Working with Forecast Scenarios

From the Forecast Scenarios view you can:

Some restrictions apply when viewing or deleting Forecast scenarios:

  • Users must have access to at least one Activity in the Forecast scenario to see it.
  • Users must have access to all Activities in the Forecast scenario to delete it.
This page was last edited on June 22, 2020, at 02:11.
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