Documentation:PSAAS:Recording:teamevaluacomparison:Julie

Team Evaluation Comparison

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.

Description

The Team Evaluation Comparison report summarizes the average evaluation score for the selected teams.

Common Usages

To compare team evaluation scores.

Customizing the Report

General Settings

• Date Range - Use to select the period of time on which to base the report.
• Form - Use to select the specific form to be analyzed and displayed in your report.

Important

If the Form list does not include the form you want to select, refresh the page.

• Teams - Use to select the specific teams to be analyzed and displayed in your report.
• Show Form - Enables you to view the complete form(s) associated with the specific report. To view the form you must select a team.

For all other settings, see Report Parameters.

Actions

Click a team in the Y-axis to drill down and create an Agent Evaluation Comparison report for the agents in the selected team.