Documentation:PSAAS:Administrator:VoiceNamespace:Public

Voice namespace

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Voice namespace.

Methods

The Voice namespace includes the following methods:

• answer
• dial
• hangUp
• hold
• resume
• pauseCallRecording
• resumeCallRecording
• startCallRecording
• stopCallRecording
• isMicrophoneMute
• muteMicrophone
• unmuteMicrophone
• isSpeakerMute
• muteSpeaker
• unmuteSpeaker

answer

Signature	answer('interactionId')
Description	Answers the incoming call.
Parameters	Name Type Argument Description interaction string   The interaction identifier

dial

Name	Type	Argument	Description
destination	string		The call destination number.
userData	object		The attached user data key/value object that is updated with each interaction event.

hangUp

Signature	hangUp('interactionId')
Description	Releases the incoming call.
Parameters	Name Type Argument Description interaction string   The interaction identifier

hold

Signature	hold('interactionId')
Description	Holds the incoming call.
Parameters	Name Type Argument Description interaction string   The interaction identifier

resume

Signature	resume('interactionId')
Description	Resumes the held call.
Parameters	Name Type Argument Description interaction string   The interaction identifier

pauseCallRecording

Name	Type	Description
interactionId	string	The unique identifier for the interaction.

resumeCallRecording

Name	Type	Description
interactionId	string	The unique identifier for the interaction.

startCallRecording

Name	Type	Description
interactionId	string	The unique identifier for the interaction.

stopCallRecording

Name	Type	Description
interactionId	string	The unique identifier for the interaction.

isMicrophoneMute

Signature	isMicrophoneMute()
Description	Get the mute state of the microphone of the SIP Endpoint.
Parameters	None.

muteMicrophone

Signature	muteMicrophone()
Description	Mute the microphone of the SIP Endpoint.
Parameters	None.

unmuteMicrophone

Signature	unmuteMicrophone())
Description	Unmute the microphone of the SIP Endpoint.
Parameters	None.

isSpeakerMute

Signature	isSpeakerMute()
Description	Get the mute state of the speaker of the SIP Endpoint.
Parameters	None.

muteSpeaker

Signature	muteSpeaker()
Description	Mute the speaker of the SIP Endpoint.
Parameters	None.

unmuteSpeaker

Signature	unmuteSpeaker())
Description	Unmute the speaker of the SIP Endpoint.
Parameters	None.