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Now that you're familiar with the products and features that make up Outbound for Cloud, let's see how it actually works in a real-life business scenario.
Related Topics
Golden Gate Communications is a contact center that makes calls on behalf of G-Tel, a nation-wide telephone company in the United States. G-Tel wants to sell more long distance calling plans to existing customers and wants Golden Gate Communications to run an Outbound campaign to reach approximately 1,500 customers.
Harry is the administrator for Golden Gate Communications and has no experience with Genesys products or solutions. He'll handle most of the work, but the success of the campaign will depend on other key players. Here's how it will work out:
Stage 1: Configuring Outbound routing
Stage 2: Setting up a campaign and sub-campaign
Stage 3: Dialing and call handling
Stage 4: Monitoring a campaign
Let's help Harry figure this out. Go to Stage 1