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This page describes reports you can use to learn more about the performance of Callback in your contact center. They are ready-to-use, but as always, can be modified to suit your specific business needs. | This page describes reports you can use to learn more about the performance of Callback in your contact center. They are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
Latest revision as of 01:08, June 22, 2020
Callback reports
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.
This page describes reports you can use to learn more about the performance of Callback in your contact center. They are ready-to-use, but as always, can be modified to suit your specific business needs.
About Callback reports
The following reports are available in the Interactive Insights > 8.1.1 > Callback folder:
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
This page was last edited on June 22, 2020, at 01:08.
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