Jump to: navigation, search
(Update with the copy of version: Public)
(Automated save: adding PEC_Migrated template.)
 
Line 1: Line 1:
 
= Workforce Management for Cloud=
 
= Workforce Management for Cloud=
 +
 +
{{Template:PEC_Migrated}}
 +
 +
  
 
__NOTOC__
 
__NOTOC__

Latest revision as of 02:46, June 22, 2020

Workforce Management for Cloud

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.



Welcome to Workforce Management (WFM) Web Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Web.

Important
Some settings might not apply to your contact center. If you are using Workforce Management 8.5.2, refer to the Workforce Management 8.5 Web for Supervisors Help.

Getting Started

Become familiar with WFM Web.

Scheduling and Trading

Adjust your schedule and make schedule trades.

Monitoring and Adherence

Monitor performance and agent-adherence.


This page was last edited on June 22, 2020, at 02:46.
Comments or questions about this documentation? Contact us for support!