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= Staffing Build Results View=
 
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Latest revision as of 02:41, June 22, 2020

Staffing Build Results View

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.



If you selected the Compare Results with Previous check box on the first screen of the Scenario Staffing Build Wizard, the Scenario Staffing Build Results view opens after you click Finish to complete the wizard.

The graph shows the new calculated staffing compared to the original calculated staffing.

  • Where the new calculated staffing results in an increased number of agents, the graph shows the area in red.
  • Where the new calculated staffing results in a decreased number of agents, the graph shows the area in green.

Click Save to keep the new calculated staffing in your scenario, or Discard to return to the original calculated staffing values.

This page was last edited on June 22, 2020, at 02:41.
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