Documentation:PSAAS:WMCloud:RIDSlctAgnts:Julie

Select Agents

Important

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Use the Intra-Day Schedule Rebuild Wizard's Select Agents screen to select one or more teams or agents within a team.

1. Under Select Agents, you can expand business units and sites to display agents. The tree shows only those agents who have the skills that are required for the scheduled activities.

   You can select individual agents from multiple teams, or you can select whole teams or the whole site.  

   A highlighted background appears around the names of Agents whose schedule was edited in the selected date range after the last build or rebuild.

2. Select Do not rebuild modified agent schedules to exclude agents whose schedules have already been changed from the last time the schedule was built, re-built, or published.
3. Click Next (or Finish if that is offered instead).