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=Salesforce=
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Genesys PureEngage Cloud offers two different ways for your Salesforce users to handle contact center interactions seamlessly within Salesforce. Both methods provide a single integrated agent desktop experience that presents complete customer information at a glance to more effectively serve customers in Salesforce.
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* [[DeployGplusSalesforce#Gplus_Adapter_for_Salesforce|Gplus Adapter for Salesforce]]
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* [[DeployGplusSalesforce#Agent_Desktop_in_Salesforce_Console|Agent Desktop in Salesforce Console]]
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==Gplus Adapter for Salesforce==
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Available in Salesforce Classic and Salesforce Console, the adapter provides voice and chat functionality, along with Salesforce-specific features such as updating activity history, screen pops, and click-to-dial.
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===Browser Support===
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The adapter supports the following web browsers:
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* Microsoft Internet Explorer 10 and 11
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* Google Chrome 38+
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* Firefox 34+
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To install and configure Gplus Adapter for Salesforce in your Salesforce environment, complete the procedure explained [[GplusSalesforceDeploy|here]].
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==Agent Desktop in Salesforce Console==
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Available in Salesforce Console, it provides Salesforce-specific features such as updating activity history, screen pop, and click-to-dial, along with the full Agent Desktop user interface and the following features:
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*Voice
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*Chat
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*Email
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*Outbound Preview
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*Voice and Chat Supervision (monitoring, coaching, barge-in)
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===Browser Support===
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Agent Desktop in Salesforce Console supports the following web browsers:
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* Microsoft Internet Explorer 11+
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* Google Chrome 38+
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* Firefox 34+
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 +
 
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To deploy Agent Desktop in Salesforce Console, complete the procedure explained [[DeployADSalesforce|here]].
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[[Category:V:PSAAS:Julie]]

Revision as of 16:59, June 7, 2019

Salesforce

Genesys PureEngage Cloud offers two different ways for your Salesforce users to handle contact center interactions seamlessly within Salesforce. Both methods provide a single integrated agent desktop experience that presents complete customer information at a glance to more effectively serve customers in Salesforce.

Gplus Adapter for Salesforce

Available in Salesforce Classic and Salesforce Console, the adapter provides voice and chat functionality, along with Salesforce-specific features such as updating activity history, screen pops, and click-to-dial.

Browser Support

The adapter supports the following web browsers:

  • Microsoft Internet Explorer 10 and 11
  • Google Chrome 38+
  • Firefox 34+


To install and configure Gplus Adapter for Salesforce in your Salesforce environment, complete the procedure explained here.

Agent Desktop in Salesforce Console

Available in Salesforce Console, it provides Salesforce-specific features such as updating activity history, screen pop, and click-to-dial, along with the full Agent Desktop user interface and the following features:

  • Voice
  • Chat
  • Email
  • Outbound Preview
  • Voice and Chat Supervision (monitoring, coaching, barge-in)

Browser Support

Agent Desktop in Salesforce Console supports the following web browsers:

  • Microsoft Internet Explorer 11+
  • Google Chrome 38+
  • Firefox 34+


To deploy Agent Desktop in Salesforce Console, complete the procedure explained here.

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