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= WFM Metrics=
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Find everything you need to know about Workforce Management (WFM) metrics, by clicking on these topic links:
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{{NoteFormat|Enabling the use of WFM statistics and metrics in your environment might require assistance from Genesys Professional Services. For more information, contact Genesys Customer Care.}}
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*[[SchedSumm|Schedule Summary View and Report]]
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*[[CCPerf|Contact Center Performance Report]]
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*[[AdhrEndNts|Agent Adherence Report]]
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*[[AdhrEndNts|End Notes]]
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<br>
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{{NoteFormat|A period in these metrics refers to the specific granularity of the report being run. For ''Intra-day'' granularity a period is 15 minutes; for ''Daily'' granularity a period is 1 day; and so on.|2}}
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[[Category:V:PSAAS:Julie]]

Revision as of 16:59, June 7, 2019

WFM Metrics

Find everything you need to know about Workforce Management (WFM) metrics, by clicking on these topic links:

Important
Enabling the use of WFM statistics and metrics in your environment might require assistance from Genesys Professional Services. For more information, contact Genesys Customer Care.


Tip
A period in these metrics refers to the specific granularity of the report being run. For Intra-day granularity a period is 15 minutes; for Daily granularity a period is 1 day; and so on.
Comments or questions about this documentation? Contact us for support!