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| − | <!-- | + | = Designer reports= |
| + | |||
| + | This page describes reports you can use to view information about Interactive-Voice-Response (IVR) usage in your contact center. IVR Reports are created using Genesys Designer. Reports in the '''Designer''' folder are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
| + | |||
| + | {{AnchorDiv|Designer Reports}} | ||
| + | {{CloudStep_Stack | ||
| + | |title=About Designer reports | ||
| + | |text=The following reports are available in the '''CX Insights''' > '''Designer''' folder: | ||
| + | |||
| + | *[[HRCXIApplctnDrtn|Application Duration Report]] | ||
| + | *[[HRCXIApplctnSmry|Application Summary Report]] | ||
| + | *[[HRCXIBlckSmry|Blocks Summary Report]] | ||
| + | <!--*[[HRCXIMlstnPthAnysys|Milestone Path Analysis Report]]--> | ||
| + | *[[HRCXIMlstnSmry|Milestone Summary Report]] | ||
| + | <!--*[[HRCXISrvySmry|Survey Summary Report]]--> | ||
| + | *[[HRCXISurveyAnswer|Survey Answer Report]] | ||
| + | *[[HRCXISurveyStatistics|Survey Statistics Report]] | ||
| + | <!--*[[HRCXISurveySummary|Survey Summary Report]]--> | ||
| + | |||
| + | |media1=HRCXIFolderDesigner.png | ||
| + | }} | ||
| + | |||
| + | <b>Related Topics</b>: | ||
| + | *Go back to the [[HRCXIIncludedReports|complete list of available reports]]. | ||
| + | *Learn how to [[HRCXIGetStarted|generate historical reports]]. | ||
| + | *Learn how to [[HRCXIReadReports|read and understand reports]]. | ||
| + | *Learn how to [[HRCXICustomizingReports|create or customize reports]]. | ||
| + | |||
| + | [[Category:V:PSAAS:Julie]] | ||
Revision as of 17:59, June 10, 2019
Designer reports
This page describes reports you can use to view information about Interactive-Voice-Response (IVR) usage in your contact center. IVR Reports are created using Genesys Designer. Reports in the Designer folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Designer reports
The following reports are available in the CX Insights > Designer folder:
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
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