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| − | + | = PureEngage reports= | |
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| + | This page describes reports especially tailored to Genesys PureEngage Cloud customers. They are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
| + | |||
| + | {{AnchorDiv|BECReports}} | ||
| + | {{CloudStep_Stack | ||
| + | |title=About PureEngage reports | ||
| + | |text=The following reports are available in the '''Business Edition''' folder: | ||
| + | |||
| + | *[[HRAgntActReport|Agent Activity Business Result]] | ||
| + | *[[HRAgntGrpMbrshpReport|Agent Group Membership Details]] | ||
| + | *[[HRAgntLogInOutReport|Agent Login-Logout Details]] | ||
| + | *[[HRAgntNotRdyRCReport|Agent Not Ready Reason Code Details]] | ||
| + | *[[HRAgentStateReport|Agent State Details]] | ||
| + | *[[HRAgentTimeReport|Agent Time]] | ||
| + | *[[HRIxFlowReport|Interaction Flow Details]] | ||
| + | *[[HRIxnHndlngReport|Interaction Handling Attempt Details]] | ||
| + | *[[HRIxnVolumReport|Interaction Volume Business Result]] | ||
| + | *[[HRQueueReport|Queue Summary Customer Segment / Queue Summary Business Result]] | ||
| + | |||
| + | |media1=GI2 BECReports.png | ||
| + | }} | ||
| + | |||
| + | <b>Related Topics</b>: | ||
| + | *Go back to the [[IncludedReports|complete list of available reports]]. | ||
| + | *Learn how to [[HRReports|generate historical reports]]. | ||
| + | *Learn how to [[ReadAReport|read and understand reports]]. | ||
| + | *Learn how to [[HistoricalReporting|create or customize reports]]. | ||
| + | |||
| + | [[Category:V:PSAAS:Julie]] | ||
Revision as of 17:59, June 10, 2019
PureEngage reports
This page describes reports especially tailored to Genesys PureEngage Cloud customers. They are ready-to-use, but as always, can be modified to suit your specific business needs.
About PureEngage reports
The following reports are available in the Business Edition folder:
- Agent Activity Business Result
- Agent Group Membership Details
- Agent Login-Logout Details
- Agent Not Ready Reason Code Details
- Agent State Details
- Agent Time
- Interaction Flow Details
- Interaction Handling Attempt Details
- Interaction Volume Business Result
- Queue Summary Customer Segment / Queue Summary Business Result
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
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