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| − | + | = Email reports= | |
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| + | This page describes reports you can use to learn more about email interaction volumes, statistics, and outcomes in your contact center. Reports in the '''Email''' folder are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
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| + | {{AnchorDiv|EmailReports}} | ||
| + | {{CloudStep_Stack | ||
| + | |title=About Email reports | ||
| + | |text=The following reports / dashboards are available in the '''CX Insights''' > '''Email''' folder: | ||
| + | |||
| + | *[[HRCXIAgntSmryActActEml|Agent Summary Activity Email Report]] | ||
| + | *[[HRCXIAgntUtlztnEml|Agent Utilization Email Report]] | ||
| + | *[[HRCXIIxnVlmAttr|Interaction Volume Business Attribute Email Report]] | ||
| + | |||
| + | |media1=HRCXIFolderEmail.png | ||
| + | }} | ||
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| + | [[Category:V:PSAAS:Julie]] | ||
Revision as of 17:59, June 10, 2019
Email reports
This page describes reports you can use to learn more about email interaction volumes, statistics, and outcomes in your contact center. Reports in the Email folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Email reports
The following reports / dashboards are available in the CX Insights > Email folder:
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