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=Details reports=
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This page describes reports that contain detailed information about activity in your contact center. Reports in the '''Details''' folder are ready-to-use, but as always, can be modified to suit your specific business needs.
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{{AnchorDiv|DetailsReports}}
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{{CloudStep_Stack
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|title=About Details reports
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|text=The following reports are available in the '''CX Insights''' > '''Details''' folder:
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*[[HRCXIAgentDtls|Agent Details Activity Report]]
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*[[HRCXIAgentGrpMbrshpReport|Agent Group Membership Details Report]]
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*[[HRCXIAgentLginLgout|Agent Login-Logout Details Report]]
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*[[HRCXIAgentState|Agent State Details Report]]
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*[[HRCXIIxnHndlngAttmpt|Interaction Handling Attempt Report]]
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*[[HRCXIIXNFlow|Interaction Flow Report]]
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*[[HRCXITransferDtls|Transfer Detail Report]]
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|media1=HRCXIFolderDetails.png
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}}
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<b>Related Topics</b>:
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*Go back to the [[HRCXIIncludedReports|complete list of available reports]].
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*Learn how to [[HRCXIGetStarted|generate historical reports]].
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*Learn how to [[HRCXIReadReports|read and understand reports]].
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*Learn how to [[HRCXICustomizingReports|create or customize reports]].
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[[Category:V:PSAAS:Julie]]

Revision as of 17:59, June 10, 2019

Details reports

This page describes reports that contain detailed information about activity in your contact center. Reports in the Details folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Details reports

1

The following reports are available in the CX Insights > Details folder:

Related Topics:

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